Once again Skoda has proven that they are committed to the quality of their vehicles and has been justifiably awarded for doing so. In this case, the UK arm of the firm has won Škoda Auto’s Human Touch and Customer Care award for the second year in succession. This is the fourth time in five years that the award, presented at the company’s annual Importer of the Year Awards in Prague, has been presented to the team responsible for Škoda’s UK operations.
“Winning this award is testament to our retailers’ commitment to providing outstanding customer service, which is the reason Škoda consistently ranks so highly in customer satsifaction surveys,” said Škoda UK Director Robert Hazelwood. “It is this commitment that has made Škoda the manufacturer of happy drivers, and we aim to enhance our reputation in this area still further in 2010.”
This latest award is the latest in a long line of customer service plaudits for Škoda UK’s importer and retailer network. Škoda’s UK has been placed in the top five of the JD Power Customer Satisfaction Survey for the past 14 years, something that no other UK brand can match. It was also crowned Best Manufacturer in the 2009 Auto Express Driver Power Survey.
Skoda had a hell of a case to prove and they’ve certainly done it.