Vauxhall Hit by renewed faulty handbrake alarm

by Fraser · 236 comments

in Popular Posts, Safety & Security

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Vauxhall has been hit by fresh claims that it is producing cars with faulty handbrakes and its vehicles have the capacity to roll away when parked.

corsa.JPG

A Report by the BBC’s watchdog programme said owners of the latest Vauxhall Corsa with a D Model variant, which is less that a year old, had reported instances of their car rolling away after being left stationary with the handbrake on, similar to other models earlier last year.

Complaints to the programme have now reached triple figures. Watchdog reported that Vauxhall was ‘surprised’ to learn of the problems with the new corsa but was now looking into the problem.

Watchdog expert Mark Brown said: “even though the design on the teeth of the handbrake is different from the Vectra, it has still presented the same symptoms that we found with the Vauxhall Vectras and Sigums.”

Vauxhall responded by saying it was investigating the cases raised, and insisted that as per the Highway code, when parking on a slope motorists should ‘engage a gear’, and ensure the handbrake is applied without depressing the release button.

The latest blow for Vauxhall comes just months after Which?, the consumer pressure group, reported that owners of Signum and Vectra models also suffered from the same fault.

Arround 250,000 Sigum and Vectra models are being recalled by the manufacturer in order to fit new springs in the handbrake. Vauxhall described the move as a “customer satisfaction programme”. There are no plans to roll out the scheme to Corsa owners.

The recent development is a further embarrassment to Vauxhall, which issued a massive 355,000 Corsa recall in December after a problem with the vehicles braking system was not fixed properly. Despite an initial recall of last generation Corsas in March 2006 and a further recall of 250,000 models in August 2007, the brake fault still affects newer models.

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Vauxhall’s Handbrake Problems Part 2 - Car Articles
July 31, 2008 at 7:55 pm

{ 235 comments… read them below or add one }

Mr Butterscotch March 12, 2008 at 6:54 pm

I’m surprised at Vauxhall – and quite disappointed. Never mind ‘as per the highway code’ – just give us a car that doesn’t roll away!

Pauline Anderson April 8, 2008 at 8:49 pm

My Astra folled backwards with handbrake fullon and demolished a fence. According to Vauxhall there is nothing wrong with the handbrake. I have written a letter ofcomplaint to the managing director of Vauxhall. Handbrakes are not for decoration…they should work 100%

Phillip Parr April 13, 2008 at 2:57 pm

My Vauxhall Corsa 08 sxi, rolled away in ASDA car park and hit another car. I’m fuming as I had the old corsa and never had a problem with it.

Mr Butterscotch April 17, 2008 at 10:45 pm

Hi Phillip,

I’m sorry to hear that your Corsa rolled away. I think the new Corsa looks pretty damn good, so it is extremely annoying that Vauxhall could make such a big error. Have they fixed it for you, and covered the repair on the vehicle your car hit?

Mr Butterscotch April 17, 2008 at 10:50 pm

Pauline,

How long have you had your car? I’d recommend going to see Citizen’s Advice about that, depending on how old your car is and whether you’ve had it regularly serviced of course. If Vauxhall is at fault you could be in for a decent windfall (and a new fence).

Pauline Anderson April 20, 2008 at 10:15 pm

List of malfunctions on my twin top astra design:
faulty handbrake
faulty roof function
faulty boot seals (4 lots and still boot is wet)
malfunction on emission control
car is 21 months old.
Am filing report with VOSA and have asked Grasmere dealership where car was purchased for a replacement or refund, as advised by trading standards.
If you have a fault or complaint about your vauxhall, report it to VOSA and trading standards. The more officially logged complaints, the stronger the case against vauxhall.

Mr Butterscotch April 20, 2008 at 11:23 pm

Hi Pauline,

That number of faults is certainly not acceptable and going to VOSA is some good advice.

I hope that my Astra doesn’t suffer the same fate, though (and I say this touching wood) apart from the boot light staying on it has been remarkably free of problems.

Please let us know how you get on, I hope you get your refund or new car easily, given the problems you have had with your current motor.

YZ May 1, 2008 at 9:44 pm

Hi, there,
My Astra rolled back recently (less than one year old) and it caused a lot of problems at work. You just cannot imagine how a handbrake problem can affect your life. From an earlier message, it is true that Astra had the probelm along with other models: Signum, Vectra and Corsa.

Tara May 3, 2008 at 1:20 pm

Hi – I have experienced badly grinding brakes with my 57 model Corsa. Fobbed off for 5 months saying there was no problem – now have to wait another 12 weeks to get modified brake pads – can someone please advise – the dealership and Vauxhall are just ignoring ……

Mr Butterscotch May 6, 2008 at 9:19 am

Hi Tara,

I’m really sorry to hear that you’ve been having problems. Grinding brakes are a problem I’ve had myself I must say.

You say you were fobbed off for five months, did this push it back beyond the limited warranty, or do you have a 3 year warranty? Either way, it sounds like you have a case here.

Given how essential brakes are to the operation of the vehicle, this isn’t a problem that they should be able to brush off. Here’s what I’d consider doing if I were you:
1) Document all conversations/visits to the dealership, and whether you received a satisfactory level of service.
2) Take your car for an independent inspection. This shouldn’t cost too much and it will narrow down whether the problem is an issue with the calipers or even just a build up of brake dust from soft pads.
3) Use the independent inspection when consulting with Vauxhall – if the inspection is done by a Vauxhall specialist then even better.
4) Talk to citizens advice – given the potentially dangerous nature of the problem I doubt they’ll see this as acceptable.
5) Write a letter of complaint to your local Vauxhall dealership along with sending a copy to their head office and MD.

What you really need to do Tara is to get to the root of the problem. Whilst grinding brakes are a symptom, the cause needs to be got at. If Vauxhall merely sees it as a case of the brakes needing to be ‘bedded in’ they will fob you off…

Tara May 6, 2008 at 11:28 am

Hi Mr B

Thanks for your reply. Yep – as its a brand new car I have the full 3 years warranty, however as they asked us to do lots of long trips initially to ‘bed’ brakes in, we are now unable to reject the car – obviously knew what they were doing with that advice! I written to them offering them 14 days notice to fix the car under the Sale of Goods Act – we then had a site meeting where we were promised the hopefully remedial pads within 2 weeks. Vauxhall and FRF are now denying this conversation ever took place. I have reported them to Trading Standards. I have now been given a time of another 10 weeks to get hold of these new brakes. Have followed this conversation up in writing so we cannot be accused of lying about timescales again. My car will be 9 months old by this time after having a fault since Day 1! Trading Standards will not get involved as they say the car is safe to drive. The amount of people on the net with the same problem is shocking as is the noise on my brakes! Any advice on the next step for me?

Mr Butterscotch May 6, 2008 at 1:38 pm

N.B. The following link has the Vauxhall Customer services number:
http://www.vauxhall.co.uk/vx/contact/loadonlineenquiry.do?method=loadPageOnlineEnquiry

Tara May 6, 2008 at 3:33 pm

Already tried Vauxhalls Customer Service Dept over ten times – emails and calls and have never, not one, received a call back from them. Cannot get a straight answer. At every call I make we have to go back to the beginning when they say there is no problem with the brakes. When I then explain that one of their area managers had admitted there is a fault they say they have to contact the Tech Dept and will get back to me ……as you can guess, I have yet to receive a call back from any of my calls…..I have now had this conversation with them around 15 times.

Mr Butterscotch May 6, 2008 at 6:36 pm

Hi Tara,

Can you get confirmation in writing from the area manager that there’s a problem? If so, I’d certainly recommend going straight to point 4 above.

Have you had your car inspected? Do you know exactly what the problem is?

Pauline Anderson May 6, 2008 at 10:36 pm

Hi Tara
Coontact VOSA on 0117 954 3300 and officially report the fault.
Write to:
Mr C Parditt (managing director)
Vauxhall Motors Ltd
Griffin House
Osborne Road
Luton
LU1 3YT
Send recorded delivery and keep acopy. Good luck

Mr Butterscotch May 7, 2008 at 10:42 am

Tara,

Do you know exactly what the problem is? Hard compound brake pads (such as carbon ceramics) will not fade but require heat to make them operate well. They won’t tend to wear as quickly (when they do at all). Soft compounds may wear down much faster, but will provide a quicker stop – at least until they are worn to nothing. Have you tried to just having your pads changed? Alternatively, soft compounds can give you a lot of brake dust; this can create a squeal and damage your alloys but is rarely a serious issue. I hope this information helps you.

Stuart Mainwaring May 7, 2008 at 3:11 pm

Hi we have had the sme problem, our 2mth old Corsa VXR was parked on our drive and rolled down the drive over the road and into our neighbours car, my wife was out side and tried to stop it but ended up crushed between her VXR and our neigbours car. We had had no luck with Vauxhall 14 weeks later they say no fault found, not so much as a sorry or any thing. Given its our second Corsa D first one replaced due to having so many faults. My advice is DONT BUY A VAUXHALL.

Mr Butterscotch May 8, 2008 at 10:14 am

Hi Stuart,

I’m really sorry to hear about your wife – I trust that she is better now? By all accounts the Corsa VXR has been receiving excellent reviews and I was quite keen on getting one – I think I’ll be printing this whole thread off before going to my dealer though!

Pauline Anderson May 9, 2008 at 9:43 pm

Hi Stuart
See address for VOSA on this site. It is being taken very seriously by VOSA but they need as many people to formally notify them of the problem. VOSA have the authority to make Vauxhall take responsibiity and can insist on recall of vehicles.
Pauline

John Tempest May 13, 2008 at 4:06 pm

56 plate twin top
leaking roof twice, faulty doors twice, faulty window,s, wheel bearing renewed, EGR valve failed, Dealer had the car for four days to sort out a tracking problem, Lookers PLP in Warrington are awful at after sales service etc, getting no joy with them and want to find out how to demand a refund.
it gets worse….. my wifes 07 plate 1.2 16v corsa design, has a design fault which has no cure but they want it for TWO DAYS to try and fit a new clutch.
Would never buy from lookers PLP again!

Mr Butterscotch May 13, 2008 at 5:16 pm

Hi John,

I’m shocked at this list of problems you’ve had – especially as the Twin Top is a good looking car so it’s a shame you’ve had these issues. I’d recommend checking the listed comments above about contacting VOSA along with your local citizens advice – it’s clear that you haven’t received an acceptable level of service.

Mark May 14, 2008 at 7:19 am

Morning All.

Have had a similar problem with my 05 Astra, Parked it up on an small driveway at the in-laws. Put the handbrake on. What makes this significant is that I then had to open the boot, the and the rear driver side door to get a few things out and then had to close both.

I’m sure that given the incline of the drive it would not have just sat there had the handbrake not been on ( 20 degree incline). Over an hour and a half later the car appears to have rolled forward hit the a wheelie bin, a large terracota plantpot ( 3 foot high) and then struck the garage door taking it off a few of its’ runners. Damage to paint on boths side panels and the bumper and bonnet, and a potential insurance claim.

Thankfully the guys at the dealership all know me as a result of previous problems with the dab radio, and so far seem very keen to help me get this sorted. I’ll try to keep you updated.

Mr Butterscotch May 14, 2008 at 5:58 pm

Hi Mark,

That’s quite some damage that your car has managed to create – a large mess for such a new vehicle! Apparently Vauxhall wanted people to put the handbrake on without using the button – why not just fix the teeth/ratchet system? All very bizzare. If the dealership are keen to get it sorted, they must be aware of the problem. Strange indeed…

Pauline Anderson May 19, 2008 at 6:59 pm

Hi John
Contact trading standards. They in turn will contact the dealership on your behalf but a solicitor’s letter is likely to be needed as trading standards only deal with claims up to £5,OOO. Also contact Managing Director at Vauxhall in Luton. Send letter registered and keep a copy. You will probably be passed over to Samantha Wilson who is in charge of customer services. Keep at them, I am.
Pauline

Pauline Anderson May 19, 2008 at 7:01 pm

Hi Mark
VOSA are very interested in probs with handbrake system on Vauxhalls. See previous posting for address. Take photos and witness statements and include with safety report. Also email Watchdog and give them the details. They keep a record of reported faults and decide whether there are sufficient numbers involved to speak to Vauxhall agian.
Pauline

steven wallis May 29, 2008 at 8:45 pm

i’ve just got a brand new corsa, about a month ago and have had no problems, although i have noticed with the handbrake you have to lift it a lot further up because i get a feeling like it’s going to roll away, thankfully it hasn’t yet!?!

Mr Butterscotch May 30, 2008 at 5:07 pm

Hi Steven,

It might be worth asking for the hand brake cable to be tightened – this might be a very simple fix for your problem! :)

Mark May 30, 2008 at 5:27 pm

Update for you all, been liasing with lady at Vauxhall customer services who amongst other things stated that there have been no handbrake recalls for any Vauxhalls. Quick check on the VOSA site revealed four such recalls have responded and await their response.

Not moving forward as quickly as I would like but i’m patient.

( and leaving the car in gear all the time )

Pauline Anderson May 30, 2008 at 8:33 pm

Hi Mark
Vauxhall refuse to accept there is a problem. That’s why VOSA want reports from anyone experiencing problems. VOSA will, when they have enough evidence/complaints, have the power to force Vauxhall to act in the interests of safety. Please ask for a report form then the action will be sooner rather than later, one person has died already.

Mark May 30, 2008 at 10:32 pm

I got that impression from the e-mails that I got in response.

I’m persistant, polite, and patient and in most cases, so far, have gotten the outcome that I have wanted in my dealings with Vauxhall. I expect this one to be a tough slog but I’m not going to let it go for a long while yet.

I’ve sent an email to the enquiries section on the VOSA website and can get the three other people present to provide witness statements. Hopefully they will come back to me on that front and I can let them know what happened.

My astra is soon to be sent to an approved vauxhall repairer, who are also going to inspect the handbrake system. I’m in no doubt they will find no problem but heres hoping. The gent that runs the place did mention to me that his car did the same thing.

Pauline Anderson May 30, 2008 at 11:18 pm

Hi Mark
Trading standards are giving the dealership a tough time in the hope that they will soon inform Vauxhall that there is a design fault for which the dealership is not expected to take responsibility ror recompense. Do check our the rac forum website as it contains postings from a solicitor amongst others. I have not had my rear end (car’s rear end) fixed and when I am asked what happened I tell everyone that the handbrake failed! Next on the agenda is a forecourt personal tour of my car and what is wrong with it. At the end of the day being patient and polite has not paid off, maybe losing them sales will. Of course the press will be invited to attend also. I wish you the best of luck.

Pauline Anderson May 30, 2008 at 11:26 pm

Hi John
Contact trading standards, they are really good at advising and the mediate between you and the dealership, The mechanic here has admitted that there is a design faullt and that is why seals don’t keep water out of boot. I now have a clunking sound when I go from first tosecond gear..like you sometimes get with an automatic transmission. The onboard computer has got one on it as well and insists that the fuel tank is empty despite being nearly half full! File a report with VOSA. They need the reports in order to insist that Vauxhall remove these vehicles from the road for safety reasons, have posted contact details further up these postings. Good luck

steven gillies June 2, 2008 at 6:35 pm

Had my astra 1.6 sportshatch for 13 months now. Was parked in the local somerfield carpark yesterday when my car rolled backwards into the disabled barriers almost 40 feet away causing £300 worth of damage. Handbrake light was on when i entered the car again and handbrake still upright.

Fraser June 3, 2008 at 1:42 pm

Sorry to hear about all the problems – if any of you have photos of the damage would you like to send them to us?

I’d like to write another piece to highlight these problems.

mail@cararticles.co.uk is the email address if you would be interested.

Thanks

s walker June 6, 2008 at 9:52 pm

I bought a vauxhall astra 1.8 xp sri 2 weeks ago (2007)model my wife went to the garage for items when she went into the shop and back out again the car had rolled back into some brushes and caused £200 off damage I hope vauxhall will do something in the near future thanks

Pauline Anderson June 7, 2008 at 11:10 am

Don’t hold yur breath. Contact VOSA, see above. They are dealing with mine and are contacting Vauxhall direct. They carry a lot of authority so please do request and then submit a report. It helps if you can also enclose photos and witness statements. Best of luck.
Pauline

John Tempest June 8, 2008 at 6:39 pm

My saga continues with yet more faults, ERG / EGR Valve packed up, they cleaned it and that was fine, then a week later the car was still pulling to the left, they took it back twice and tried to say it was fixed, I took the service manager for a drive, let go of the wheel and the car snatched to the kerb, so they took it back again and then called AGAIN to say it was fixed, this time they took it for 4 days to a specialist centrein St Helens and offered it me back only for the same thing to happen, they even tried to say it was the camber in the road doing it, Quick u-turn and drove on the wrong side of the road showed it wasnt the camber but the stearing, they took it back again and returned it the following day cured, they swapped the wheels round and that cured it? How can that be? While they were messing with the tracking they replaced the ERG / EGR valve (three weeks ago) and its playing up again and now the roof gets stuck half way up and takes half a dozen attmepts to get it back down,
My problem now is that i have moved to Scotland with work and cant get the car back, they told me to take it to Arnold Clarke here in Falkirk and they would txt me the number, never heard back from them, I’m sick and tired of the car, I love to drive it but am sick of it being in the dealship, and the usual £100 demand “incase the problem isn’t covered by warranty” which I might add I always refuse to pay and get to speak to the regional manager who waives the fee.
Are PLP responsible for collecting the car and repairing it or do I have to drive 230 miles to the dealership? I will not take it to Arnold Clarke, had trouble with them years ago and it almost ended in court.
I’ll never buy another Vauxhall and NEVER go near Lookers again, they have no idea about customer service, I bought five Honda’s from Honda Savoy in Warrington over a ten year period and when the dealship was bought by Lookers the service went down hill and I bought elswere, against my better judgement I bought two cars from them last year spending around 30K and have had endless problems with them :( gutted

John O'Hara June 10, 2008 at 5:34 pm

Hi
I have a 7 week old Corsa 1.3cdti breeze purchased from Pentagon in Rochdale.
I use this car for Driving tuition and know that clutches dont last as long as a personal cars clutch due to the type of use. However i do expect a clutch to last more than 7 weeks!
I have jusst been told by Pentagon and Vauxhall that the clutch is not covered by warranty and its going to cost nearly £700 to replace!
I have had various different cars and never had to replace a clutch at less than 40k miles before!
Vauhall never again!!!!!!!!!!

Pauline Anderson June 10, 2008 at 9:49 pm

VOSA have informed me that it is impossible for a car to roll backwards and the handbrake remain on. There are other postings that this has happened to them too, please confirm that not only is it possible it has happened more than once!

Mr Butterscotch June 11, 2008 at 8:17 am

Pauline,

VOSA are technically correct – a car cannot move with the handbrake on. What it sounds like in the case of these (MANY) Vauxhall complaints is that it is either working loose or simply not functioning correctly at all. I assume that if Vauxhall are asking people to not depress the button when putting the handbrake on then it’s something related to the teeth/ratcheting mechanism. Either way, it’s inexcusable.

John Tempest,

Have you had any updates? I would certainly hope PLP would deliver it…

Mr Butterscotch June 11, 2008 at 2:14 pm

John,

Vauxhall have this to say on their warranty:

“There are thousands of individual parts fitted to your Vauxhall and virtually every one of them is covered for mechanical or electrical failure by the standard three-year/60,000 mile warranty that comes with every new Vauxhall (100,000 miles on Movano and Vivaro).”

However, they also state this:

“All of the mechanical and electrical components of your vehicle are covered by Sureguard Warranty, with the following few exceptions:

Brakes and clutch
Frictional material, if the condition is due to wear and tear.”

So apparently, if your clutch goes because of wear and tear then you’re out of luck. Then again, 7 weeks is hardly acceptable. I’d speak to trading standards, VOSA and then I’d be tempted to demand a refund. 7 weeks?!!?

John Tempest June 11, 2008 at 3:00 pm

Pauline.
I have benn told by PLP’s service Manager that I should take it to my nearest main dealer here in Falkirk as my problem is with Vauxhall and not PLP, I refuse to pass the buck to someone else, according to the Sale of goods act 1979 my contract is with the retailer and not the manufacturer, I have emailed PLP again today and advised that if I have to take the car back to Warrington then it will be left with them and I shall persue the matter through the courts, PLP’s customer service is awful, I have never come accross a company as bad, I know of five guys that I used to work with that have had vauxhalls but refuse to take them to PLP for any warranty or service works.

John O’Hara.
My wifes Corsa had a new clutch fitted on her 07 Corsa design under warranty and it was just over 12 months old, they first told her it had a fault that couldnt be cured and they had a bad batch of clutch’s, it seems to be fine now,……watch this space.
It is however well under powered for a 1.2 16V motor, and has miles less power than her old 1.0 04 model. I think it has a problem and asked them to put in on a Dyno but they wouldnt, they just plugged it into their diagnostics and said they had identified a problem and recified it, its still no different.:(

Fraser June 11, 2008 at 7:25 pm

Message from admin – This comment seemed to go missing first time round! Sorry about that :-)

Author: stuart mainwaring
Comment:
Following on from my report about our Corsa D
handbrake, Autoexpress are do an
article on the car to try and get more people to reports faults etc. It is due
to be in week commencing 9th June magazine.
Vauxhall need to sort the issue out, they have now returned my old handbrake
which I will be getting tested, If anyone knows of an independant test body
please let me know.

Pauline Anderson June 15, 2008 at 10:40 pm

Stuart
Warchdog havea ratchet expert who tested handbrakes on vauxhall, why not email the programme and ask for expert local to yourself?
Pauline

barry roberts June 16, 2008 at 5:39 pm

vauxhall corsa handbrake lever released itself three times causeing damage to car and garage it is a 2007 model

Rach July 12, 2008 at 3:33 pm

Hi.

I’ve had exactly the same problems as everyone else. I have an Astra 07 1.4 sxi, and vauxhaul say there is no known fault with the handbrake in this car. However, S Walker has the same car as me, so i’d love to speak to them !! Or anyone else who has an Astra that has the same problem as me!!!

I’d also like to mention after speaking to GM (General Motors, owner of Vauxhall), they informed me that the Astra’s do infact have the same handbrakes as the Corsa’s.

Pauline Anderson July 14, 2008 at 9:27 pm

Hi Rach
Please contact Vosa. address above, Martin Ryder.We’re not all crap parkers! Thanks for the info that Corsa and Astra are same braking system. Vauxhall deny any prob with any of their hand brakes. more than happy to chat about this.
Pauline

Pete Rhodes July 16, 2008 at 12:13 am

Purchased a New Vectra 2007. Looked out of the window to see the car very slowly going down the road. The car was left in gear luckily, so was having to turn the engine over. Managed to run after it and stop it before any damage ws done. Sent a letter to Vauxhall explaining that there was a design fault as the extending armrest blocks the full pull up position of the handbrake. As others I never received a reply.
To add insult to injury have just had my car serviced at a local Vauxhall dealership. On the way home a burning oil smell started to come into the car. stopped and found a large oily cloth (large T shirt back) draped on the engine. So much for the Service Booklet. (Having professional and exhaustive service checks and maintenance work helps keep your vehicle SAFE economical and operational.)

Rach July 20, 2008 at 10:30 am

Hi Pauline.
Has anybody considered going to Watchdog ??? Because the Corsa was on their programme in January and featured the problems with the corsa, and as it has the same braking system ??

John Tempest July 21, 2008 at 10:57 am

They have finally sorted my car, everything seems to be OK at the moment, My wifes Corsa design however is still having clutch problems, it goes in today for further investigation, She wrote to them asking a dozen questions but never got a reply, She has already been told that the car has a design fault that Vauxhall cant cure, they put in a new clutch 6 weeks ago and the kagaroo problem is back :-(

william shearer July 25, 2008 at 5:57 am

I have this week had same problem with Zafira rolling away when parked outside my home. Is there anyone else whois aware of problems withZafira

Pauline Anderson July 25, 2008 at 9:46 am

Hi Rach
Have emailed Watchdog twice. They are counting all emails re Vauxhall handbrakes and will do another programme when sufficient complaints are notified to tem.

Sarah Lewis July 30, 2008 at 2:48 pm

I have an 05 Tigra which has had a number of faults and I am wondering if other Tigra or vauxhall owners have also experienced them.

1. Clutch cable not secured thus due to vibration of engine wore a hole leading to the fluid leaking out. Gears seized on the motorway and just avoided horrific accident

2. National recall of ABS brakes

3. Handbreak not holding, rolled and luckily only hit bushes, now always have to place in gear and generally avoid parking on hills of any kind as still ‘groans’ even when in gear. Has been looked at a number of times.

4. Cam shaft snapped, again narrowingly avoiding accident on motorway – apparently completely unheard of by AA, local and vauxhall garage.

I wonder whether I should contact anyone to notify or whether I unfortunately have an unlucky car.

Thanks

debra July 31, 2008 at 6:55 am

i purched an astra sxi 1.4 sport hatch 3dr this march 08 on an 08 plate brand new i keep getting strong smell of petrol fumes in cab i have taken it back to dealer 4 times on first 3 visits they said they could not find any leaks on the 4th visit had car for 5 days they changed the tank seal still got the problem, is there any other astra sxi drivers got this problem please let me know as vauxhall are not aware off any similar problems

Mr Butterscotch August 1, 2008 at 7:01 pm

Debra and all of you who are new to this post and possibly the blog, we now have a followup to this article. Let me point you in the direction of it:

http://www.cararticles.co.uk/uk-vauxhall%e2%80%99s-handbrake-problems-part-2.html

christine reid August 12, 2008 at 10:41 pm

Just reading throught the comments and couldnt resist joining in having a moan about vauxhall!!! My Astra Twin Top 57 plate purchased in April 2008 with 50 miles on the clock. To date my car has done 2000 miles and has been in and out of the garage five times firstly due to creaking roof and rattling doors, second time to have a new motor installed for the roof then came the problem of the roof leaking to which it has been in three times where AC adjusted the windows which did not rectify the fault and eventually they decided to fit new seals however although this appears to have solved that problem there is now a wind noise coming from the front of the car, I am now waiting on AC getting a “Specialist” from Vauxhall to come and work on my car as the engineer was baffled as to where the noise was coming from. Also I mentioned to the service department that I thought the inside of the car was smelling strongly of petrol… dont know if I am imagining it as I dont know what could becausing it!!!

John Tempest August 13, 2008 at 4:01 pm

Christine,
See my post further up with regard to the twin top, Mine has been back and to 13 times, if you want to email me on john262873@aol.com, I may be able to give you a few tips on dealing with Vauxhall, Mine is finally sorted but it has been a battle,

Regards.
John

Julie Curtis August 15, 2008 at 3:02 pm

Hi, great I have found a site with problems with Vauxhall, having been on to them today re my Signum guess what my handbrake needs sorting they have taken it apart and the springs they have been given dont work so I still have to wait. also I have a radio that has a life of ots own it switches off, turns down and also a loud bang comes through the speakers but its been checked and guess what again its been plugged into the computer and it hasnt got a fault, outerspace comes to mind

Julie Curtis August 15, 2008 at 3:27 pm

ps. also I have just had a new drive shaft fitted, and new air con unit, and a flap on the engine thank goodness under warranty. (beginning to think my car is a made Friday afternoon) Also NetworkQ wrote to me in Jan saying I should cover my car as I am now in the second year of owning my car so I duly sent off my cheque only to find that apart from shock absorbers the car is still covered by the manufacturers till Jan 09, what a con have now had a rebate but not the full amount, I think I might not buy another Vauxhall

Mr Butterscotch August 15, 2008 at 5:15 pm

Hi Julie,

I’d check the new article related to this if I were you, it might answer some questions you have. I’ve followed this issue up and overall, Vauxhall is decidedly average for car problems. This means that whilst they could be better, they certainly aren’t as bad as these comments would suggest.

Interestingly, Parkers rates the Vauxhall Signum quite highly, getting a reasonably rare 4.5/5 for reliability.

http://www.parkers.co.uk/cars/reviews/vauxhall/signum-2003.aspx?Page=4

Of course, this doesn’t fix your issues. I’d certainly continue taking it up with your dealer. Having this many problems is far from usual.

Julie Curtis August 16, 2008 at 5:57 am

Many thanks for your comments, I was feeling a little fed up with Vauxhalls negativeity yesterday and will still insist they get this handbrake situation sorted asap. One thing that came out from my conversation with them yesterday was if I forget to put the car in gear when I park, dont park on a slope! well considering my driveway has a slight slope and the road is on a slope. It isnt really good enough, but thank you for this excellent page

Pauline Anderson August 18, 2008 at 9:46 pm

Hi Christine
According to my vauxhall dealer you should expect roof noise. I can’t hear my cd player above it but according to them it is not excessive and within acceptable levels. Have also had to have the front and rear windscreens removed and new seals fitted there. 14 times my car has been back in in 2 years! According to trading standards I can’t complain cos they have a go at fixing it each time I draw their attention to yet another fault.

Christine August 19, 2008 at 1:23 pm

Hi Pauline,
My Twin Top is in the garage yet again since my last post and wait for it…Yes my roof is still leaking, however aparently this will all be solved as AC is going to adjust the roof as it is sitting slightly higher than it should be. I will be collecting it on Friday however my main concern is that the one year warranty runs out in October as it was pre-registered.

Pauline Anderson August 19, 2008 at 8:01 pm

Hi Chris
Is the warranty only for a year? When they do work on the car, that carries a warranty too, I think. I keep taking mine back every time it shows another fault or an old one resurfaces. Seriously thinking of going to the press, or asking Dom on bbc to get involved. Doubt if Vauxhall would be this patient if we made them wait one to two years for instalments.
Pauline

Mr Butterscotch August 19, 2008 at 8:38 pm

Pauline,

You are correct – all work should carry some sort of warranty – how long this is will depend on where it was carried out and by who.

Let me know if you decide to go to press.

christine August 19, 2008 at 9:43 pm

I made a mistake earlier I think my new car is covered by a 3 year manufacturers warranty.

Michelle Irwin August 21, 2008 at 8:46 pm

Hi All

Glad to hear I’m not going mad…..Went shopping yesterday and reverse parked my Zafira 07 plate on a slight slope, facing other parked cars. Got out to check that I wasn’t too close to a tree behind me, locked the doors and went on my way shopping. As I left, the car remained in the parking space. About 25 minutes later I was asked to return to my car over the tannoy. Thinking that my car had been broken into, I rushed to the car park to find that my car had rolled down the slope into the back of the car parked directly opposite. Severely damaged bonnet and bumper though little damage to the tail of the other car!! Handbrake was ON….Who should I contact first? Vauxhall? Watchdog? VOSA?

Pauline Anderson August 22, 2008 at 5:22 pm

Hi Michelle
I contacted all 3 plus the dealership where I bought the car. See above for VOSA contact. Be prepared to persevere as they are all somewhat stubborn.
Pauline

samantha August 29, 2008 at 12:08 pm

Hi all

thought i to was going mad… my corsa breeze edition 08 plate rolled back off my drive, across a road and into house opposite me causing extensive damage to the house and my vehicle… the handbrake was securely on, vauxhall will not admit liability and seem to shrug off any responsibility for the incident… has anyone received any compensation from vauxhall???

Alan Orr August 29, 2008 at 1:00 pm

I know this is not involving the handbrake issue, but I was hoping someone could give me some advice/guidance on a ECU issue I
have had with my Meriva (54 plate). I have had to shell out £1000 for a new
ECU for my Meriva, which has only done 47,000 miles. I am annoyed that such
a major component should need replacing on this car so early in its life. I
called the vauxhall customer care number (spoke to people in Canada) and
they have said that they cannot offer any financial help. We had the part
repaired at the dealership (Network Q) were we bought the car (2nd hand).
Can anyone offer any advice with trying to retrieve some financial assistance
from Vauxhall? I am considering writing to Vauxhall head office in Luton?

Mr Butterscotch August 30, 2008 at 10:15 am

Hi Alan, it sounds like by now your car would be out of warranty – as that goes on years rather than mileage. I would certainly write and explain the situation however, as it is hardly acceptable for an ECU to go like that. Very poor.

Hazel September 1, 2008 at 5:57 am

I’ve just bought a 2 year old corsa sxi d model and have only had it 15 days, the brake noise is terrible. Been back to my vauxhall dealer and told it is not a safety issue and other customers have had the same problems and that vauxhall were looking into the matter. How long do you have to wait to get this sorted out, this model has been out 2 years now, get it sorted Vauxhall, its not good enough, customers are being mistreated.

Pauline Anderson September 1, 2008 at 9:26 pm

Hi Hazel
contact Martin Ryder at VOSA (see previous posts) and ask for report form. They log each complaint and when there are enough they will hopefully insist that Vauxhall deal with all this ****
Pauline

matthew richardson September 15, 2008 at 3:10 pm

dear sir,s
my 05 vectra parked on top of level driveway with slope approach ,broke its moorings last tuesday rolled down the drive across a busy road and demoished a neighbours wall and fence car bill thru insurance 4000 pounds still to get quote for the wall e-mailed vauxhall response nil
e-mailed vosa response phone call to say get the car independently checked
e-mailed watchdog
response nil
phoned the dealer
response should have been checked when serviced by dealer my answer no should have been recalled and rectified by vauxhall its a miracle no one was hurt when my car decided to go walkies

matthew

George September 16, 2008 at 3:03 pm

My sons 55 reg Astra suffered a fate similar to others. Having been parked for over an hour with handbrake applied the vehicle rolled away colliding with a van. A repair cost exceeding £3k has resulted. Vauxhall examined the car and say the braking system is not at fault.

Fraser September 16, 2008 at 3:11 pm

It’s worrying to see so many more cases. We did do a follow up article here

http://www.cararticles.co.uk/uk-vauxhall-handbrake-problem-part-2.html

any reactions to Vauxhall’s response?

matthew rtichardson September 18, 2008 at 6:27 pm

Dear sir,s
today 17/09/2008 received an e-mail from vauxhall
requesting details of my car i/e reg and date of inspection ,so far i have had no inspection either from the main dealer which repaired the car or from the main dealer reg vardy who supplied the car even after i had called thier service dept asking them their stance on the situation CONTACT VAUXHALL was the reply hows that for customer safety and satisfaction of course my reply to vauxhall was fired with both barrels i await their excuses of how this is all my fault and every other vauxhall owner who have had this problem

regards

matthew

Mr Butterscotch September 19, 2008 at 6:09 pm

Hi Matthew,

Please keep us updated on your progress, we’d love to hear how you get on. When you do contact Vauxhall (or anyone else relating to your car issue here) make sure to keep a full record of all conversations in case it does have to go further.

rob September 19, 2008 at 9:50 pm

My astra 05 as just had a handbrake failure rolled down the road and smashed into a passing bmw. can people give me email addresses and information as what to do next

samantha September 20, 2008 at 3:42 pm

i have finally got my car back from repairers after nearly 4weeks. surprise surprise it was repaired at a vauxhall repair centre so no one will admit liability… however, i received a letter from VOSA this week informing me that all details referring to my incident were being forwarded to the manufacturers for investigation and i would hear back shortly… vauxhall have also issued me with a case number and are investigating… now its the waiting game!!!!!!

Brian Harris September 20, 2008 at 8:59 pm

I too have been a victim of a run away vectra. Last night i left my 56 Plate Vectra which i have had 2 days parked at the top of my close. I am very sure i put the hand brake on. I even walked around the car to check how far away from the kerb i was and admire my new car! I then walked down the rd. I heard a car coming and turned to look. i was shocked to see it was my car! The car hit me over the bonnet into the rd. Luckily i was not seriously injured. The car then gained speed and hit a parked merc.The police attended and my car was towed away! I am shocked that this is obviously a problem with Vectras and i wish i had known before i bought it! I was not advised at the garage to leave the car in gear. Any advice at what i should do next?
Regards
Brian

matthew rtichardson September 22, 2008 at 4:51 pm

hi to the latest owners of a vauxhalls sorry to hear of your accidents, brian and rob you have joined an increasingly large club i am still waiting for vauxhall to reply to my last e- mail so send your own e mail to vauxhall customer care and to vosa , Is there a legal eagle out there to champion our cause we must gain satisfaction on this matter we have all lost no claims bonuses plus had to pay out for eccess payments to our insurance companies , its been going on to long now .

matthew r

Mr Butterscotch September 22, 2008 at 6:21 pm

Matthew, Brian,

In the interests of fairness I did actually air Vauxhall’s views on the matter here:

http://www.cararticles.co.uk/uk-vauxhall-handbrake-problem-part-2.html

Nonetheless, I would continue seeking support from VOSA, watchdog, your local dealer and the CAB in order to deal with what is looking like a rather regular problem (though isn’t enough still to put me off getting my Astra VXR).

mr mitchell October 3, 2008 at 9:51 pm

my vauxhall astra 05 reg has a light showing a yellow fault and shuddering coming of the gearstick and the clutch is slipping what do i do

Kevin walker October 5, 2008 at 4:55 pm

I have a 08 Corsa 1.2 SXi petrol. I parked on my drive today (quite a steep slope) applied the handbrake and left it in reverse.
I stood at the side of the car talking to a neighbour for about 3-4 minutes when there was a loud bang and the car rolled down the drive and in to the road. Fortunately it stopped on the flat road. When I checked the handbrake it had fully disengaged.
I will be reporting the event to Vauxhall tomorrow morning.
Without the reverse gear being engaged it would have crossed the road and dropped down in to my neighbours garden / pond taking anything or anyone in its path!!!

Pauline Anderson October 6, 2008 at 6:24 pm

Hi Kevin
Suggest you let Martin Ryder at VOSA know as well, address is further up this forum. According to him there are hardly any handbrake complaints against Vauxhall so I would like him to be proved wrong. He also reckon that people who post on forums do it for kicks not cos there is anything actually wrong with theor cars!
My Astra is clunking on gear change and the boot resembles the great flood again! % lots of new seals and it still fills up with water when it rains.
Pauline

Mr Craglow October 8, 2008 at 2:26 pm

My daughter in law had the same thing with her new Corsa. Luckily it rolled into a bush causing no more damage than a bit of T-Cut didn’t fix.

As it turns out she had been applying the handbrake whilst holding the release button. I told her that this was madness as by releasing it and it dropping into the nearest notch on the ratchet was not a way of confirming it was properly applied.

I always have insisted on hearing every single click into each notch of the ratchet as you can the hear if there is a change in the sound, for example if a problem develops with the ratchet engaging cleanly.

Now to read that Vauxhall (quoting the highway code) are only now insisting you apply the handbrake properly without holding the release button. THIS SHOULD HAVE BEEN IN THE MANUAL FROM THE START.

Manufacturers like honda on the new FRV have developed a handbrake that will not engage if you press the release button at all when you pull the brake on.

This is at last some clever engineering to compensate for people living in the past who think modern handbrake ratchets will “wear out”, if you don’t hold the release button when applying it.

My BMW 7 series has a foot parking brake and dashboard release lever, thank god you are unable to put that on while holding the release mechanism/button. (as i’d be distraught if that rolled into something)

As it happens now she applies crosa hand brake properly (clicks all the way) the mechanism has behaved impecably

Mr Butterscotch October 9, 2008 at 7:23 pm

I’d like to highlight the messages from the highway code that refer to handbrakes:

you MUST apply the handbrake before leaving the vehicle
[Laws CUR reg 98, 105 & 107, RVLR reg 27 & RTA 1988 sect 42]

Parking on hills. If you park on a hill you should

* park close to the kerb and apply the handbrake firmly

[Laws RVLR reg 24 & CUR reg 82(7)]

When I was learning to drive, I was told to push the handbrake release button in when engaging, as the ratcheting noise can irritate the examiner.

I’m not familiar enough with the ‘dog’s tooth’ mechanism to understand why it wouldn’t engage when the release is depressed, after all it should still lock into the notch…

Pauline Anderson October 9, 2008 at 10:10 pm

Thank you Mr Butterscotch, I was taught that way too. When I informed Martin Ryder from VOSA of this I was told that driving instructors are behind the times and that on the continent they don’t even use the handbrake! Very reassuring to know that our driving instructors are being slated by safety experts…not.

Mr T October 10, 2008 at 5:56 pm

Im a March 08 brand new twintop owner and after reading on a twintop forum about several people with leaking boots, I pulled up my boot liner to discover that I was sufferingt he same problem.
The garage said they replaced the seels 2 weeks ago, but it continue to flood in, with the interior carpet and boot liner soaked.
I have since taken it back and they have informed me that they have investigated and replaced other seels, yet they will need the car for 2-3 days for extensive tests.
Will keep you updated.

Lynn T. October 13, 2008 at 8:35 pm

With regard to the Twintop.My boot leaks on both sides and has left me with a wet & mouldy carpet which now smells . It has been back to the dealer once & is due back again on Weds for further attempts to stop leaks.Will advise of any success.

Pauline Anderson October 14, 2008 at 10:40 am

Hi Lynn and Mr T
I have had 3 sets of seals plus the originals. Vauxhall will not replace carpets uless there is mildew. guess what..I have mildew! My car is being inspected by warranty inspector this week cos now they think the roof may be out of alignmnet. (been telling them that fr over 18 months). Does your roof make a grinding noise at it folds down? If your windows are down is there a lot of noise from either the roof or the windows. I continually email Vauxhall about all of these faults and they continually tell me to contact dealership. Trading standarda are interested in faults, but they can’t do much except negotiate on our behalf because the value of the car exceds £5,000. We need a precedent. Suggest you contact Vauxhall customer services and keep doing so until they acknowledge that the desgn is at fault and as such is a Vauxhall, and not dealership, problem

Lisa Booth October 14, 2008 at 2:29 pm

I bought a brand new corsa Breeze 2 weeks ago. I drove it for 2 days (it has done 85 miles). I parked it on my drive, got out my son and shopping. The next day it had rolled down the drive (which isn’t too steep) and into the side of the house. Ithas damaged the render and the bumper of the car. Ihave no joy with the dealership, who say vauxhall won’t admit there is a problem (basically I must have left my handbrake off) therefore I am liable for the damage. They did a test on the car, which involved driving it on some runners and pulling the handbrake, the car stopped so apparantly the car is fine. I am not disputing the handbrake comes on, only it doesn’t stay on. Does anyone know where I can have it independently checked.

Mr T October 14, 2008 at 5:57 pm

Its funny, you buy a shirt from Burton (For example) for £20 and it has a small hole in it, they change it no problem.
You spend £21,000 on a car and suddenly it wont be replaced, just subject to bochy repair after repair, by people who cant find the cause of the problem, yet try possibilities to solve it.

If its faulty, then you should have a replacement.
I bought a new car for it not to be going in the garage, its now been in more times than my old one that i had for 5 years.

I think we should all demand a new carpet and keep each other informed. My boot liner is soaked, growing mould and smells, you can smell it in the car, yet the dealer said “hey would clean it”, wouldnt mind but it lifts out and can esily be replaced.

I dont get any exterior noise, no grinding sound etc, so dont think its the roof.
I did have a slight rattle on the roof above the drivers door, booked it in to be looked at, but after reading a few sites, decided against it. Its ok most of the time, usually depends on the temp of the metal/outside when you put it back up. The expandment in the warmth obviously effects it.

Lynn T. October 15, 2008 at 6:00 pm

The car went to the Vauxhall dealers today and I have just got it back. They told me that the boot has been adjusted to the manafacturers spec and there is nothing else they can do. They state that it doesn’t leak now , when the boot is shut ( they put someone inside ,shut the boot and poured water over it). However when it rains a small amount of water will be trapped in the rubber seals which will leak into the boot when it is opened. I pointed out the soaking wet carpet and all they said was ‘it will dry out’. I am not going to leave it to dry out and I am going to ask for a replacement carpet. The final comment on leaving the bodyshop at the dealers was ‘ it’s to do with the design of it’.
No doubt the saga will continue and I will both read these pages with interest and let you know if I make any progress with the carpet issues.

Mr Butterscotch October 15, 2008 at 6:52 pm

Hi Lynn,

I wish you the best of success with that. I love all of the these stories I must say, when the shop/dealership attempts some half-baked ‘experiment’ and then decides ‘oh no, nothing to see here…’

Mr T October 16, 2008 at 8:33 pm

Which dealer is this? Might help us all with our own problems, as each dealer can be informed about the same problem at another dealer.

Lynn T. October 18, 2008 at 1:25 pm

The dealer I bought the car from and who carried out the adjustments’ was Crown Motors in Dagenham. In fairness to them they have actually spent quite a lot of time on it , trying to get it right.

Mr Butterscotch October 18, 2008 at 4:42 pm

Well, I’m amazed that this is actually the 100th comment to this particular article. It’s clearly touched a nerve with all of you out there. I’d certainly recommend you continue commenting on this issue until it has been resolved to your satisfaction!

Pauline Anderson October 20, 2008 at 2:12 pm

My twin top was bought from Grasmere in Macclesfield. The mechanic there told me that the prob was the design but if I said anything he would deny it! Maybe a ‘rogues’ gallery of Vauxhall dealers is called for.
I would continue to urge you all to let Martin Ryder know at VOSA, lodge a formal complaint. Also email Watchdog as they are waiting for stats of complaints to rise before they do another show on it.

Ms Goddard January 8, 2009 at 9:42 pm

I am currently using a Vauxhall Corsa as a curteousy car, it’s a 58 reg with only 162 miles on the clock. One evening I looked out of my window to see why there appeared to be a commotion outside, then I saw the care sitting in the middle of the road, luckily no damage done. I didn’t tell my husband because I assumed it was down to me not applying the handbrake. A few days later somebody rang my doorbell and asked if it was my car in the middle of the road!!!! This happened four hours after I had parked it so I told my husband and he said this is a classic problem and Vauxhall should be sued. Then tonight I was sitting in the car and parked up when I heard a loud clonk noise from the area of the handbrake and sure enough it had disengaged. Even though it is parked up and in gear I am still worried it’s going to happen again but this time somebody could get hurt or damage could be done.

GARETH January 9, 2009 at 6:20 pm

I WOULD LIKE TO KNOW IF ANYONE HAS HAD COMPINSATION AFTER THIER VECTRA ROLLED DOWN THE DRIVEWAY AS MINE DID WHILE THE HANDBRAKE WAS ON. MY CAR “CLEANED” THE GATES OFF THEIR HINGES WHICH RESULTED IN A DAMAGED BACK BUMPER, NEARSIDE BACK WHEEL ARCH AND TWO SLIGHTLY DAMAGED DRIVERS SIDE DOORS

matthew Richardson January 10, 2009 at 2:15 pm

Dear Fraser
sorry to hear about your problem with a quality car like vauxhall SEE MY EARLIER CONTRIBUTIONS
LISTED i am still awaiting my so called recall from vauxhall having being asured by VOSA i would shorty be contacted, this was in november 2008 when the the inspection finally takes place a list of remedials will compared to the independant inspection i have had and then i will again contact the ever helpful vauxhall CUSTOMER CARE DEPT for their response not holding my breath

Matthew

Pauline Anderson January 11, 2009 at 12:46 pm

To all fellow Vauxhall victims
My Astra twin top was inspected, AGAIN, by warranty inspector in November. He agreed that the leaks in the boot were unacceptable, and no unique to my car. Vauxhall have improved boot seals and if these do not work I will get a new car. No new seals fitted and no word from Vauxhall about when it will happen! My dad has just died and that in itself is difficult to cope with, but with all of this appalling customer service from Vauxhall I am concerned that as my warranty is up in July that they are just playing for time until they believe they are no longer responsible. I really need someone to fight for me on this. Has anybody got any suggestions.
Kind regards
Pauline

john Tempest January 11, 2009 at 1:35 pm

Pauline,
contact me on john262873@aol.com and I’ll tell you what I had to do to get action from Vauxhall, my twin top has been back to the dealer 14 or 15 times and I had to have it inspected by the AA who confirmed that it was unsafe to drive, Lookers PLP had to send a transporter to scotland to fetch the car and I arranged to have it driven back when it was finally fixed, you have to be strong and be willing to dump the car on them and start legal action, the twin top is a great car when it works but unfortunately the times when they work fine and with out fault are few and far between, I have tried to sell mine but not had a single call, the resale value on them is a discgrace, I dream of mine being written off as it will be the only chance I have at recouping my money and going for a different manufacturer, My wife has had nothing but trouble with her 07 corsa,
John

Lynn T January 12, 2009 at 6:06 pm

Re the ongoing twintop tales. The car spent several more days at the dealers and it turnsout , all to no avail. My husband has to remove the liner from the bottom of the boot then get the water out – usually about an inch or so deep , with a plastic cup & a sponge. What I have now noticed is the condensation inside the car especially now it is winter and the thing doesn’t get a chance to dry out. Its even more fun on a frosty morning when most people spend time scraping ice from the outside of the car & I spend time trying to ge it off the inside. Suffice to say the dealers have lost interest ( ie they have got their money ) . Its out of the warranty period for seals ( door seals etc are only covered for twelve months so the say ). And of course the resale value has gone downhill rapidly due this fault now becoming more common knowledge.
But of course its not Vauxhalls fault.
And no I didn’t get a new carpet – fortunately my husband found a very cheap 2nd hand one in a used parts supplier so I now alternate the two – one dries out while I get the other one wet.
What more can be done ? Nothing according to Vauxhall .

Steve Walker January 20, 2009 at 9:38 pm

I have experienced a similar problem with my 56 plate Vectra.I parked it on the drive tonight on a slight incline. I applied the handbrake and came into the house. 5 minutes later my son alerted me that the car alarm was sounding. I opened my door and found the car resting on the corner of my house. The handbrake had completely released itself.The front bumper is damaged. I am completely gutted because Ihave only had the car about a month, it’s my pride and joy.
On reading the hundreds of comments of people with same problem I am wondering where to go next and if anybody has managed to make a successful claim for repair from Vauxhall. From reading the many posts Vauxhall seem well aware of the problem but reluctant to acknowledge any blame.

Mr Butterscotch January 21, 2009 at 7:17 pm

This is really putting me off getting my Vauxhall Astra VXR, or even a Vectra VXR!!

Caroline Pearce January 21, 2009 at 9:08 pm

Hi I have been in Which magazine and in most of the newspapers regarding the handbrake problem, my vectra was only 8 weeks old when the vehicle rolled down my drive and severly damaged my neighbours car. I had been campaigning and got in touch with VOSA (Martin Ryder) and also customer care in Vauxhall and a few other people who had the similar problems including one man who had video footage, I would also like everyone to know that a Vectra in England rolled and a lady was killed. One of the men who I was talking to ended up lending his car to Vauxhall so they could test drive it and they gave him a New SAAB……I have not been in touch with this man for a while, I am going to try and contact him to see if he still has the Saab or if he has his old car back. My car has been in for the modification however they did not notify me about this I had to keep checking VOSA and last week I had an EX GM employee who left GM – they left a bad taste in his mouth when they did not pay him commission for his last 2 months of work and he told me off the record that GM said that there was a fault with the handbrakes but cover it up by saying it is an application problem – which of course blames the driver of the vehicle. ALL I WANT IS MY DAMAGE PAID FOR AND MY NO CLAIMS REINSTALLED ON MY INSURANCE. I dislike my car and would not advise anyone to buy a Vectra or any other Vauxhall for that matter. I make sure that I vent my views to anyone buying a vauxhall and try and put them off. DONT BUY A VAUXHALL!!!!

John Tempest January 22, 2009 at 8:49 am

It sounds like we are all in the same boat on this site and unfortunately until someone starts an action group and gets an MP on board, Vauxhall wont do anything, I have a relative who works as a branch manager at a vauxhall franchise and he is at his wits end with poor build quility tearing the heart out of the business, he is forced to fob off and lie to customers on an almost hourly basis to keep his job, Vauxhall know they are producing junk but wont do anything about it, the people that matter are still getting their bonus at the end of the month and they lie and cheat to make sure they get it, sales teams know the faults with the cars but deny all knowledge and again lie to costomers to secure a sale, once the money has changed hands its over to head office, I bought two new vauxhalls, a 56 CDTI twin top (great car when it is not in the dealership with another problem) and an 07 1.2 16v Corsa design which has less power than the 1.0L 04 corsa my wife had before, it has had 2 new clutches so far and is at present running OK, We are both sick and fed up with Vauxhall and have lost a fotune in depreciation, at two years old my almost 20K twin top has no resale value and to trade it in at Vauxhall would be adding insult to injury, the only good thing about my car is that it is almost theft proof which is a shame as I’d love the scousers to pay a visit :-(
I wish everyone on this site good luck in getting their cars sorted or getting RID as most of us want.

Shiraz January 22, 2009 at 6:41 pm

My car has crashed into a house with my 2 girls in it.
I just poped into my house for a mo. and suddenly heard a constant horning of my car. I looked through the window and saw my car leaving our pouch. The car was rolling back down the road with my 2 children in it. I ran out knowing the car is heading towards a house down the road and would be smashing into it. Within a few second the enevitable occurred. When I got to the car the children were balling and in shock. The first thing I look at was the hand break. It was up as I left it.
I had just hired the car and I have a £500.00 excess.
My wife has just got back and have taken the children to the hospital to get them checked over.
Can someone help.

Pauline Anderson January 25, 2009 at 2:12 pm

I do hope that the children have not been badly hurt. Please contact Martin Ryder at VOSA, see earlier post, and contact watchdog as well. Does anyone think that it might be an idea to contact regional tv news companies? Vosa and Vauxhall are sceptical about posts on forums and regard most of them as made up…their words, not mine.
Pauline

matthew Richardson January 27, 2009 at 3:33 pm

Dear Shiraz
sorry to hear of your unfortunate incident re your vauxhall and i hope your children have sufferd no ill effects from this encounter, however your struggle with vauxhall has just began , firstly contact vauxhall direct then contact VOSA Mr Martin Ryder , take legal advice although not many briefs want to take on general motors watch this site for further discussions

Best Wishes
matthew

Mr T February 1, 2009 at 8:23 pm

My Car is continuing to leak, I will use this site to highlight the manufacturing defects which are obviosuly a fault of the vehicle, dopesite the dealers claiming otherwise.

If anyone else can state hich dealer they have taken thier Twintop to, that would be great.

VOSA and Vauxhall Customer Care will also be included in all correspondence.

Pauline Anderson February 3, 2009 at 11:57 pm

Dealership my twin top REGULARLY taken to is: Grasmere, Lyme Green, Macclesfield. I have had trading standards involved too, maybe they should be copied in too.

Rach February 8, 2009 at 3:28 pm

Has anybody had any problems with the battery in vauxhalls?

Ever since i bought my astra i’ve had nothing but problems, and i regret buying it now! The handbrake failed and it rolled away 4 months after i bought it as i’ve mentioned before, and now the battery is flat on a regular basis. I will not be buying another vauxhaul thats for sure!
If this many people have complained to Watchdog / VOSA about the handbrakes and various other problems how many more have go to before someone does something about it? Especially about something as serious as a handbrake!

Mr Butterscotch February 8, 2009 at 4:06 pm

Hi Rach,

Hate to state the obvious but have you had the battery tested? Perhaps you just need a new one?

Failing that, perhaps your boot light is staying on. Might be worth lifting out the parcel shelf and making sure that this doesn’t stay on as this will drain the battery.

Rach February 9, 2009 at 5:39 pm

Hello

Yes i’ve had it tested by a private garage and he’s told me its basically nackered, i was curious if it was a problem other people had because the mechanic told me he’d came across a few people who had 1 or 2 year old Vauxhall’s with rubbish battery’s, and after knowing how unrealiable they appear to be i was curious if other people had the same problem. But thanks for the advice, i will try it!!

Mr Butterscotch February 9, 2009 at 6:44 pm

Hi Rach,

For a while, I think it was Subaru who provided rubbish OEM batteries. As far as I know, they stopped that practice, but perhaps Vauxhall have started doing so? :P

Paul February 10, 2009 at 11:11 pm

Hi,
I dont know if anybody has had this problem but ive got a 57 reg corsa van and the drivers seat collapses from upright to nearly down on the floor whilst your driving!! also problem no 2 is the bloody heater has stopped working just in time for the snow and freezing weather. Two of my work mates who have corsa vans have had there heater pack up as well, the vauxhall care team are about as much use as a chocalate tea pot. I am out of warranty as ive done over 60k but the van is 15 months old so trading standards are now involved and the (sale of goods act) will be used against them to get this fixed as the goods are not of satisfactory quality!.

Lisa Booth February 23, 2009 at 2:39 pm

I have contacted VOSA and watchdog I’ll keep you posted of my progress. Might be interesting for watchdog if they had the video footage of cars rolling away mentioned by Caroline Pearce.

Pauline Anderson March 1, 2009 at 2:49 pm

Why don’t we all lobby our MP’s about shoddy customer care from local dealers. MP has right to know about such failings in constituency. MP for Mauxhall head office constuency could be sent copy too. We can’t continue to be ignored the more high profile the complaints take.

Mr Butterscotch March 12, 2009 at 9:21 pm

I’d suggest we keep an eye on all local services related to the automotive industry such as dealerships and garages… Let me know what you think y’all.

Pauline Anderson March 17, 2009 at 11:48 pm

Delivery man at work had a corsa, 7 weeks old. It was recalled by Vauxhall who put a new part in it. That night it burst into flames on his drive. Fire brigade report says it was the falult of the new part. Vauxhall have told him that it is nothing to do with them, he must claim through his insurance. Needless to say he is taking the matter further.

christine reid March 19, 2009 at 12:15 pm

I originally posted in August last year!!! and would you believe my astra twin top has been in yet again as the roof is leaking. I called Arnold Clark to book the car in again and explained that I have been fairly patient but the leaking roof is becoming ridiculous after being in at least 10 times, the leak is initially fixed but then after 3 or 4 weeks it begins again!! all the seals have been replaced when the car was away for 6 weeks. My husband is now completely pissed off and we have now stated that we want a replacement car as we have lost confidence in the vehicle. Vauxhall came to see the car at the dealership and have taken the car to England. Vauxhall are paying for a rental car at the moment and they also paid for my first service in October as I complained that I had hardly had the chance to drive the car. Don’t know what the outcome will be as Arnold Clark tell me its now within the hands of Vauxhall not sure where I stand with this one.

John Tempest March 19, 2009 at 1:43 pm

My twin top was back in a dealership again yesterday, for the 15/16th time, Evans Helshaw in Falkirk run rings around Lookers PLP from Warrington, the service at Helshaws is A+ against a F at lookers. the car still isnt sorted and I fear it will end up in court, all the tyres wear differently, the tracking and alignment is spot on so there is a deeper routed problem which has been going on for over 18 months. I NEVER any sort of explaination in writing just patronising telephone calls from PLP telling me it was the camber in the road etc. it has 4 new tyres on now and I will monitor the wear on them, And to top it off I tried the roof yesterday for the first time since October and low and behold it doesnt work properly. 20 minutes of pressing the up and down button, I dare not try it again :-( A £20K convertable that doesnt convert and has a steering problem, not to mention the smoke and steam that belows from under the bonnet now and then that vauxhall cant find. geat car when it works but just doesnt seem to work often enough, and worse still Vauxhall ignore us all.

Pauline Anderson March 19, 2009 at 6:14 pm

Got my twin top back again today. The roof has been fixed. a loose wire allegedly on the right hand side as you look at the boot. A wire has been inserted in the seals to keep them rigid. Again, the promise that if this doesn’t work I will get a new car.

Frances March 19, 2009 at 7:29 pm

I have had the same problem with my 57 plate corsa 1.7cdti design. Parked the car on the driveway at the weekend, went to the boot, took things out and went into the house. 45 minutes later, I heard a loud bang and when I looked outside my car had rolled down the driveway, crossed the road and run through my neighbours wall. The driveway is steep and there is absolutely no way that I could have got out of the car without the hand brake being on – its physically impossible. I am so thankful that the kids that were playing in the street were not injured or even killed, but I now have a car with thousands of pounds worth of damage and a fault claim on my insurance. Then again it is my fault that I didn’t put my car in gear (isn’t it Vauxhall) and not any fault of Vauxhall that there is clearly something not right with the hand BRAKE on the cars they produce.

john tempest March 19, 2009 at 8:29 pm

Did you get it in writing that they will give you a new car? They told me the same then offered me a bottom book swap at £8900 and nothing in writing, they have just kept fobbing me off, passing me from pillar to post. PLP’s sales manager told me that because of the problems with my car they wouldnt be able to put it on the forecourt therefore it would have to go to a car supermarket (Fords of Winsford) at bottom book. I am left with no choice but to take it to court, it will cost them more in the long run with egal fees but I am willing to take the risk, They even checked with trading standards and then made me the bottom book offer. cars are probabley the 2nd biggest purchase people make but we have no protection when they go wrong.

Shiraz March 20, 2009 at 8:01 pm

Frances, you were extremely lucky indeed.
Just incase you missed my post;

My car has crashed into a house with my 2 girls in it.
I just poped into my house for a mo. and suddenly heard a constant horning of my car. I looked through the window and saw my car leaving our pouch. The car was rolling back down the road with my 2 children in it. I ran out knowing the car is heading towards a house down the road and would be smashing into it. Within a few second the enevitable occurred. When I got to the car the children were balling and in shock. The first thing I look at was the hand break. It was up as I left it.
I had just hired the car and I have a £500.00 excess.
My wife has just got back and have taken the children to the hospital to get them checked over.

I’m in the process of suing my carhire company. They in return say, they will take it up with Vauxhall.
Will keep you all posted.

Modified Car Club March 22, 2009 at 5:24 pm

This is terrible i hope my car never suffers from such things.

Shiraz i hope the kids are ok

Dan April 9, 2009 at 11:26 pm

Dan

Hi, RE: Hand brake – Astra Mk5

I parked my car at work car park (roughly 20-30 degree decline) handbrake on but not in gear, not touching the button on the handbrake (clicking as it goes). 10 minutes later I hear the alarm, and it’s rolled down the car park and crashed into a metal fence, the handbrake is still engaged! The dealer’s response was the handbrake was not on; my response was if the handbrake was not on, I would have run myself over whilst getting out of the car! With a bit of bartering, and trying to put other customers off whilst in the garage, the dealer has accepted to repair the car FOC, however they will not accept liability and say the handbrake works fine…Speaking to a friend at work however, he has inside information that Vauxhalls break disks suffer from a high level of expansion when heated up, the basics are that when the disks cool down the callipers are left with no contact on the disks and this causes the car to roll whilst the handbrake is still in the upright position! In addition to this my cars exhaust pipe also failed a few weeks after purchase (took drive Vauxhall circa 3 months to get the parts), and the boot lock has failed leaving my boot fully open through the night!

Mr Butterscotch April 10, 2009 at 9:51 pm

Hi Dan,

I’d love to know whether your “friend at work” can confirm the story about the brake discs heating. I find it hard to believe to be honest, as it’s something that in the design stage would be a very easy to spot fault. On top of that, excessively expanded discs would equate to huge amounts of extra wear on long drives. So far, I haven’t seen too many complaints of cracked discs – which would also support the theory of excessive disc expansion. Like I say though, definitely interested in hearing more!

I have a problem with my Mk 4 astra – the boot seems to stick sometimes (but thankfully doesn’t end up fully opening itself!).

Pauline Anderson April 12, 2009 at 12:48 am

Boot has started to leak again, one week after getting it back, after they had taken 3 weeks to ‘fix’ it. Put car, Astra twin top design, in for service on Monday 2 weeks ago. On Monday 1 week ago alternator went causing loss of power steering. Halfway round a roundabout at the time! Is there no end to the faults on this car?! It is two and a half years onld and Vauxhall have had it with them for 5 months of that. Has anybody contacted ‘Dom’ on the BBC. They have enough complaints for the next series. Just wondered if anybody had got a spot on next series, cos we could all put our bit in.

Mr Butterscotch April 13, 2009 at 9:06 pm

I’ve recently got in touch with Watchdog to highlight the number of comments (136 including this one) regarding this issue and the other problems raised by all of you here. I’ll let you know if they get in touch.

Thanks

Vicky April 14, 2009 at 8:09 pm

Hi all,

I brought a Tigra 57 plate in Sept 07, and have recently started to get problems with the handbreak not holding, and the roof creaking all the time. I did have a brand new 04plate Corsa before and had nothing but problems with that!!! Now Vauxhall are actually saying that because its 18 mths old, none of the problems are covered by the warranty!!! What do i do????

Rach April 14, 2009 at 10:53 pm

I did try to make watchdog aware of the situation back in July when my car rolled away, but nothing came of it, maybe now with so many people adding to this list so regularly it can’t be ignored anymore?

It’s alarming how many people have had the same experiance yet it’s only the corsa which has ever feautured on Watchdog yet all the models i.e astra & astra twin top have got the same problems – if not more!!

Pauline Anderson April 15, 2009 at 9:45 pm

EGR valve gone twice in 2 days now! Have found a name them and shame them site, they contact companies too. Site is canyoutrustthem.com. I am complaining again to Vauxhall chairman with copies to my MP and the MP for Luton north where vauxhall head office is. Don’t know about all of you, but as far as I am concerned, enough is enough. Cars are not a luxury, for most of us they are a necessity and my employer is not happy at the amount of time I spend in Vauxhall dealers waiting for my car to be ‘fixed’ again and again.

john tempest April 23, 2009 at 10:03 am

We must share the same car Pauline, My ERG valve was acting up, car loses most of its power, I have also had it replaced twice and its been back twice in two weeks with another visit due on monday, they are saying it is some sort of sensor that needs replacing to allow the car to regenerate what ever that means.
Vauxhall are scum in my eyes, they have a long list of faults they can’t cure and just blag and bodge their way to the end of the warranty period and then were stuck with a heap we cant use or afford to repair / run, I paid almost £20k for a car thats been back to the dealers 19 times and never do I get anything in writing saying what the fault was or what they have done to prevent it happening again. I feel sorry for the service departments as its their job to lie and deceive people to protect vauxhall, Nothing will get done until the likes of watchdog or rogue traders take up the cause and that will not happen,

Pete April 23, 2009 at 2:05 pm

Glad it’s not just me. I have an 02 plate Astra, the handbrake of which is virtually useless. The local Vauxhall garage claims it’s fine, and has tightened it twice, but it fundamentally doesn’t hold the car when parked. I’m getting an independent mechanic to take it to pieces and rebuilt it, or fit a new one.

Mr Butterscotch April 25, 2009 at 11:18 pm

Can 141 responses be completely wrong? I guess, Vauxhall have at least a case to answer here…

Pauline Anderson April 28, 2009 at 3:10 pm

I have told Vauxhall that I don’t want my car back and that I am compiling a dossier of complaints and sending copies to Vauxhall, my MP the MP where the dealership is situated and the MP for Luton South. Thay now want me to contact them. If you go on the site for Margaret Moran, the MP for Luton South you wil see that she has been goingafter Vauxhall since 2000 when Vauxhall obtained money from the gvernment and then, despite assurances that they wouldn’t, they sacked some of their employees. Makes interesting reading and we may have fnd a strong ally.

Mr M Bannister May 16, 2009 at 3:47 pm

I own a 2007 Meriva 1.3 CDTI life and have had it for a year. The milage is only 13000.
On 13/05/09, the engine blew up due to a faulty turbo seal. I am awaiting a waranty decision from Vauxhall otherwise it will cost me £4270 to replace the engine.
Has anyone else had this experience?

Mr Butterscotch May 17, 2009 at 8:29 pm

Mr Bannister,

That’s pretty bad. I’m not sure how Vauxhall can turn round and say that they won’t help you out here. Please keep us informed.

Thanks

Aimee June 17, 2009 at 1:30 pm

Can someone help me, i have a vauxhall tirga CC and over the last month or so my drivers side electic window has been playing up. the window will not go all the way to the top and is draining my battery, does anyone know why it is doin it? it does not happen everytime i open the door, just every now and again.

Elizabeth June 19, 2009 at 3:21 am

I have a Tigra 05 plate, and for the last year been afraid to use the boot or roof as repeatedly sticks and has to be pushed down manually! I’ve also had the handbreak not holding and the groaning sound, plus regular problems with the electric windows.

I battled on the window problem as took it in repeatedly before it finally completely stopped coming up on driver’s side, but was told outside warranty period. The dealer eventually agreed to fix it as I’d raised the problem before, but not before I argued and became upset about it.

Have taken car in re roof and boot to well-regarded local electrical specialist, and he can’t find a fault, depsite spending all day playing with electrics. So, he called contacts in the trade, and found that this is a common problem on the Tigra roof and boot and it basically needs to be sent back to the manufacturer. I’m in despair about what to do next really. Spend a fortune on manufacturer investigations and maybe repairs, or spend the summer continually frustrated that I can’t enjoy the open top roof!

Elizabeth June 19, 2009 at 3:22 am

PS – when the window sticks occasionally, as it still does, I open the driver’s side door, slam it and then try putting it up again. Seems to work every time, but no idea why…

Mr Butterscotch June 20, 2009 at 11:55 am

Elizabeth, re your window, if slamming the door then allows you to raise/lower the window, it could well be something to do with how everything is fitting together.

Sadly, this isn’t the first time I’ve heard of problems with the Tigra roof. I hope you get it sorted. I would check with VOSA if there are any known issues for your particular VIN number of vehicle. This will give you the required ammunition to get what you need from the manufacturer.

Pauline Anderson June 21, 2009 at 6:59 pm

My Astra twintop has been taken to Luton by Vauxhall. They are appreciative of the opportunity to try to fix my car! So far, it has taken them 10 days to locate the leak in the boot. Normally I only have to open the boot and there is the leak! I wrote to my MP who has passed my communication to Cheshire trading standards who are to carry out a full investigation into the matter. Suggest yu all write to your MP’s and trading standards, dept. fair trade. We will get somewhere if we do what appears to be working. Good luck. Will keep you updated.

john peter britton June 27, 2009 at 7:59 pm

I HAD A FAULT WITH OIL COMING FROM UNDER THE FRONT END, SO VAUXHALL TOOK TWO DAYS TO FIX THEY PUT IN A NEW CLUTCH NOW MY 2007 VECTRA SRI RATTLES WHEN I USE THE CLUTCH, THEY SAY THEY CAN’T HEAR ANYTHING?

Katie Brooks July 1, 2009 at 9:20 pm

I have an 2005 Astra SRI 1.9, I bought it July 2007, it lasted five months before it started to play up. The turbo system failed almost causing a crash at a roundabout; the driver seat slid forward when breaking; and the alarm kept sounding without anyone being near it; then the alarm indicator lights would come on and off but no alarm siren. The central locking would unlock itself, I would lock the car in the evening and it would be unlocked in the morning. Vauxhall fixed the seat (which has now broken again) after taking it in two more times they fixed the turbo systerm (which is now showing signs of failing again) and the alarm and central locking they said had no fault shown, however I asked for the mechanic fault sheet it showed there was a fault with the alarm and central locking and they allowed it out of the garage without fixing it and didn’t tell me about it.
As if all that is not bad enough my handbrake released on the car and rolled off my driveway and a stranger who was almost hit by the car had to knock at my door and tell me he saw it roll across the busy road and smash into an electrial box. I contacted Vauxhall and they requested the CCTV footage as they didn’t believe my statement, then they said it wasn’t enough, so I tracked down the man who knocked at the door who is willing to provide a witness statement (he is pretty upset the car almost hit him), Vauxhall said they are unwilling to look at his witness statement and say they are not liable as i didn’t leave it in gear. My car has since released its handbrake with myself inside the car (while on a flat surface so I didn’t put it in gear).
This is by far the worse car I have had. I have a 5 year finance and no warranty left and a dangrous car which can kill someone. If anyone has any advice please help by leaving a comment or even your own experience if you’ve been succesful as Vauxhall state “we have not received significant feedback to warrant a recall being issued for this concern”.

Pauline Anderson July 2, 2009 at 3:27 pm

Hi Katie
Vauxhall appear to be deaf and stupid! They have had my Astra 6 weeks now and have come up with the wonderful suggestion to replace the boot seals. They have already been replaced 4 times! The fair trading office have not got back to me and I am hounding my MP for action. Vauxhall are totally ignoring the fact that my handbrake failed and caused extensive damage. Have just reminded them, and pointed out that they can’t miss the damage it’s at the back of the car! I had 4 independent witness statements. Vosa range me and said that it couldn’t have happened. No inspection of my vehicle, or anything. So, have told Vosa that it is very worrying that they are responsible for the safety of vehicles on the road, and don’t actually seem to know what constitutes danger. Stick ith it, they will grind you down if you let them.

John Tempest July 2, 2009 at 3:41 pm

I feel so sorry for the people on here, I have been finally gound down by Vauxhall and don’t bother with them now, my twin top is on its back in again for the 20 something time, The roof has never worked for more than three times on the run without a fault developing, my warranty runs out in December and I will be stuck with a car with a fault list as long as your arm, I hardly ever drive it now as it just leaves me feeling sick and worrying what will go wrong next, vauxhall are scum and deserve to go to the wall and put all the smug B@$t@RDS on the dole, they definately monitor sites like these and I’m suprised they havent had it shut down, Its a pity Solicitors/Barristers dont buy vauxhalls we might have a chance then, Good luck to all that have problems….I’m done….rant over

Mr T July 2, 2009 at 4:17 pm

My twintop is now cured.
Lookers in Speke had it in a few times, replacing seals each time. The boot continued to leak.
Eventually they took it to a specialist i Blackpool and it has not leaked since, even with recent heavy rain.
They promised to replcae the carpets inside, but not heard anything back since.

Katie Brooks July 2, 2009 at 10:37 pm

Hi Pauline,
I have read your comment from April 2008 when you said you wrote to the Managing Director about your handbrake, I take it that didn’t work out that well? I have been advised by the guy who sold me the car to write to Bill Parfitt who he said is the Managing Director. Who in VOSA did you contact? Would you mind if I spoke of your case when I fight my case, it seems the more of us there are the more they will listen. I have been told by the Vauxhall mechanic that the Astra’s use the same handbrake design as the Corsa’s and the Corsa’s have had a recall because of there handbrakes releasing.

Mr Butterscotch July 3, 2009 at 10:05 pm

Hi Kaite,

I’m not sure how much difference it would make but you could always mention the site. There are quite a few comments here that VOSA may be interested in.

Katie Brooks July 4, 2009 at 9:46 am

Hi Mr Butterscotch,

I have mentioned this site to vauxhall, and they said there was not enough people complaining to make them stand up and listen. Hence why I have added my name, I wish there was more people, almost like a petition I could put together to show them, they only seem to be about facts and figures. There attuide is “we creat 100,000 cars a year and 100 are reported with fault, what do you exspect there cars there band to have faults” my attuide is “out of them 100 faulty cars it only takes one with a fault to kill someone or even creat a motorway pile up, safety should come first, doesn’t matter if it’s one car or 100,000″.

Pauline Anderson July 6, 2009 at 9:35 am

Hi Katie
Martin Ryder is the guy at VOSA dealing with Vauxhall complaints, or not dealing with them as the case may be. By all means refer to my complaint. There are photos of the damage to my car posted on this site.
As for mentioning the site. I did, to VOSA, and was told that no store was set by posts as they are often posted by people who have not had problems but who like to be in on what is going on. Posts are not a relaible source of information, which is why I have urged everyone to contact VOSA and Vauxhall directly. Also contact your MP and Trading Standards. In this country car manufacturers have the rigt to be gven the ‘opportunity’ to fix your car, however many times summat goes wrong with it. Same situatin in America until some states introduced what is called ‘lemon law’. This basically acknowledges that after so many attempts the manufacturer has to replace the car or give a refund. When you contact trading standards they may tell you that they can’t handle anything worth more than £5,000, still give it a go. There have apparently been some legal cases brought against Vauxhall, according to posts on the RAC forum but I don’t have any details. It might be worth pursuing a joint legal action. If enough of us contact the same solicitor then there would be a stronger case. I am also contacting the motoring correspondence at the Daily Mail.

Pauline Anderson July 6, 2009 at 9:37 am

Mr Butterscotch.
Can you, on behalf of the postees on this site, contact the Daily Mail motoring crrespondent and strengthen the case against Vauxhall? VOSA may not set store by forums, but I bet the Daily Mail will, if people are prepared to come together and really bring the situation into high profile media attntion.

Katie Brooks July 6, 2009 at 12:01 pm

Hi Pauline & Mr Butterscotch,

I have found your advise very helpful and also very inspiring. I almost felt like giving up, until I read this web site then I just got upset and annoyed that Vauxhall and other car companies can get away with this. With your help I would like to set up a petition, I think I will start off on Facebook, it seems to be the fastest way to get information around these days, if you could pass this information around and try get some names from people who have had problems with their Vauxhalls that would be great. I have to look up how to get this pitition up and running my partner said there is an official website that deals with this, facebook will just be a way of spreading the word. I also will be looking into solicitors cost and how much they can help but again when I find a solicitor who I feel can deal with this case I will give over his name to everyone, so like you say strength in numbers. Well keep me updated if anything changes and I will do the same, but I have to go now and hand the car back to Vauxhall, as they didn’t borther fixing the alarm and central locking last week when they had it then and has been invalidating my insurance all week. Take care.

Mr Butterscotch July 6, 2009 at 6:07 pm

Try taking it to the top:
http://petitions.number10.gov.uk/

Pauline, at the risk of blowing my cover and revealing completely who I am (I’d rather not do this if I can help it), I will look into having a discussion with someone over at the Daily Mail.

N.B. Have any of you who have experienced problems tried emailing Tim Shallcross over at Times Online?

http://www.timesonline.co.uk/tol/driving/car_clinic/article6568196.ece

He’d certainly be able to tell you if it’s a common problem or not.

Pauline Anderson July 7, 2009 at 10:37 pm

Mr Butterscotch, you’re not Lord Lucan are you?!

Mr Butterscotch July 8, 2009 at 6:30 pm

Hi Pauline,

You wouldn’t be the first to suggest a similarity – but rest assured that I am most definitely not Lord Lucan. I’m not The Stig either for that matter…

Katie Brooks July 9, 2009 at 12:43 pm

Hi Pauline, Here is some info that I found out through the citizens advice, Vauxhall legal defence has been that I didn’t leave the car in gear on a hill, as per the highway code and their drivers manual. citizens advice states neither of them two things matter, due to the trading standards institute “When you buy goods from a trader, you enter into a legally binding contract governed by the Sale of Goods Act 1979, as amended by the Sale and Supply of Goods Act 1994 and the Sale and Supply of Goods to Consumers Regulations 2002. If you buy a used car from a trader it must be of satisfactory quality, fit for the purpose, and as described” So if your car is not fit for its purpose then you have a case and Vauxhall have to look at it and repair it. I know its baby steps but I will let you know how it goes.

Katie Brooks July 9, 2009 at 6:36 pm

Oh what I forgot to say is if the car is not fit for it’s purpose then Vauxhall has Voided the warrenty which means they void the contract too. By not repairing the car they void the warrenty.

lisa July 17, 2009 at 7:23 pm

hi took my nana shoping today shes’ 83 when i pulled up out side her house i put the handbreak on and took the first lot of shoping in then whent back for the rest after about 5 minutes of being in the house with my nan i heard i bang when i loooked out the window no car so went out side to find it had rolled down the bank a few feet in to oa brick wall causing a lot of damage to my car and the wall it then was stuck and had to be lifted off and is now in a vauxhall garage getting repaird which they say can cost up to £2000 ,i have only had the car since 5 weeks and bought it from cars exspress ,i have been told that it had not been recalled to get the sping done which i had no idea about as i have not been told ,now there saying that it my be my fault that this happend and i know for a fact i put it on otherwise when i got out it would ove rolled then but it took about 5 mins to roll away can any one help as i dont see why i should have to lose my no claims bonus as it ben a fault with vauxhall and the company i bought the car from should have checked all this
any advice would be great right now as am passed myself .lisa

Virginia Miller July 24, 2009 at 12:52 pm

I am taking Vauxhall to court over my Vectra rolling away and crashing into a neighbours front wall…i am insured with Sheilas wheels and i can say they have been bnrilliant….especially their in-house solictors…my court date is Oct 1st in Manchester.

Caroline Pearce July 24, 2009 at 5:59 pm

Hi Virginia that is fantastic news about your insurance company being involved, please keep us posted how you are getting on. My car was only 5 weeks old when the same thing happened to me. Vauxhall completely dismissed it and my insurance said that I must have left the handbrake off, I will be informing them that your insurance company is taking them to court, I hope that your solicitor uses some of the stories from these posts I am happy for them to use mine. If you require any info from me post your email address and I will send you the info. Good luck with that. Caroline Pearce.

Steve Walker July 24, 2009 at 7:20 pm

Hi,that is great news I hope you can open the flood gates.I posted my 56 plate Vectra rolling down the drive and into the corner of my house back in January 09.I had only just purchased it on Christmas eve and was gutted.I didn’t want to get my insurance company involved as the damage was under £300.I thought I had a good case against Vauxhall as I proved that they actually still owned my car as a demo vehicle when the recall went out and they didn’t bother to do the handbrake mod before they sold it.Then 3 months after it was sold the new owner took it to a main Vauxhall dealer to be serviced and again the recall was missed.
Customer service at Vauxhall head office went down the same route with the Highway code leaving the car in gear on an incline.I said that if the modification had been done on one of the two occasions it was missed then the car would not have rolled away.
Their reply was that it only happened because I didn’t put the car in gear and didn’t apply the handbrake properly.
My reply to them was so you are telling me that there are thousands of people out there who do not know how to apply a handbrake and their answer was Yes!!!!!
I thought about trying to take this further but am now considering just getting it sorted myself to save all the hassle.
Good luck with your day in court.
Regards Steve.

Katie Brooks July 24, 2009 at 8:35 pm

Hi Steve,

Do not give up. The highway code states: you have leave a car in gear on a hill, not a slope and not uneven ground, the high way agencies can not tell me at what gradient does a slope become a hill. The drivers manual does not show in the compulsary secetion that you must leave it in gear, it only shows it in the advice section.

Don’t give up go to VOSA, consumer direct, and financial ombudsman, if we all write in they will have to start to see a problem.

Hi Virginia,

Thats great news, you go girl. If your solicitor needs any further reports of the same thing happening he is more than welcome to add my name to the list.
Vauxhall shouldn’t be allowed to get away with this, my car is a death trap and I paid £10,000 for it.

Pauline Anderson July 24, 2009 at 9:51 pm

Virginia
Good luck and let us know how you get on. Vauxhall in Luton have had my car 6 weeks and not even checked the handbrake! Boot faults have have resulted in 9 corrections, noisy roof and windows, 3 corrections.
Mr Butterscotch
Contacted paper via Tim, no respose.
Thanks for all of the other info Katie, will do as you suggest.

liz Pycroft July 27, 2009 at 5:03 pm

To whom it may concern

I would like to log a complaint with the Vauxhall Astra I have.
I have been researching on the Internet and found you to be a good source of information.

I bought my 56 reg sxi astra about 4 months ago.When i first got it after the ‘ so many point checks’ the dealers do, the seat belt on the passenger side didn’t work. I took it back and they did fix it. To be honest not the point seeing as they obviously didn’t do the ‘ so many point’ check before we took ita way.

We have since had it in twice. Once on record and them having a look at it and once someone oming out of the garage to have a quick look. This is all with Wilson and Co, Bolton, who we bought it from.

We stated that it doesn’t start in the morning on most occasions and have to turn the engiene over a few times before it starts. When it does it sounds like there is trapped air in it and it cuts out again.
On the occasion it has cut out at the lights, not many times but surly 56 reg shouldnt be doing this.

When we were away on holiday at the end of June the car would not start full stop. And we had to jump start it!!

Since then when i am driving it ( when it does start) there is a gurgling coming from what seems like under the dash board behinf the steering wheel.
I have had vauxhall look at this aswell and they cannot find anything wrong with it.
They did say the coolantw as low so advised me to top it up, when i do top it up it is low again in a matter of days- no air con on either.

And now the cherry on the cake:

I park the car outside the house one evening last week as normal. Got up in the morning, opened curtains, car still there outside the window. Go to get ready and then set out the door to go to work…car not there!

Instead its 20 meters or so down the road and crashed into a wall. The handbrake to me works fine, to which i was botherd i hadn’t but it on right, but surly it would of gone down the road sooner than what it had done.

Now it looks a mess. The alloy has been completely demolished inside, And behind the brakes (the axil i have been told) is completely split. Not to mension paintwork damage front and back of the car where it had slide into things and the wall.

After reading up on it on the internet i have found alot of people having the same probem with the new astras and i would like to look into it more.

I understand to go through my insurance but i dont want to do that if it is a manufacturers fault.

Please is there anything you can advise me.

Here is what im doing so far:

* Tomorrow it is being picked up by the garage i use fo them to have an independant look.
* I will then have Samson Bolton have a look and see hwat they think-they work with my insurance company.
*I am to log a complaint to my finance company – Northridge finance.
* I am to log a complaint to Wilson and Co and take in the articles i have on astra defaults and see what they have to say.

Bit unsure what else to do, Please could you help??

Kindest Regards

Liz Pycroft

Pauline Anderson July 29, 2009 at 3:31 pm

Hi Liz
Contact VOSA (Martin Ryder), his number on the VOSA website. Also contact consumer direct, and send letter to Vauxhall head office in Luton. That’s the start

liz Pycroft July 29, 2009 at 6:19 pm

Hi Pauline

Ive contacted Vosa- but no Martin Ryder – so will do that thanks. I have done consumer direct and they said go into vauxhall with all these feeds on ‘dodgy handbrakes’ to which i have printed off and just need to go in. I have also written to the head office and my finance company…i think its a waiting game now…but still with no car that im paying for!

Thanks for your advise

Pauline Anderson July 29, 2009 at 7:38 pm

Hi Liz
Didn’t get my car from Wilson but they have done work on it. It’s Vauxhall who are at fault, not the dealership, or all of us drivers who allegedly don’t know how to park a car! Watch your emissions valve too, mine has gone 3 times.
Martin Ryder is supposed to be dealing with Vauxhalls. Also, contact watchdog on BBC1 they have already done a programme on it, but another one wouldn’t go amiss.

John Milbank July 31, 2009 at 10:43 am

I bought a new Chevette in 1979 and was dissappointed. It had faulty steering, brakes, clutch, gearbox. Even the bodywork was badly made. The stabiliser bar broke loose because of a faulty bracket. The ashtray broke. The window wind handle had a rivet that cut the knob. it was just incredible.
I have never bought a GM product since.
I suspect that the factory on Merseyside is part of the problem. The people who work there just don’t care about quality.
The Vauxhall Astra is no good and Vauxhall will become history. Even Fiat are better.

lisa August 4, 2009 at 2:49 pm

im getting nowhere with vauxhall they saying cause i didnt leave it in gear its my fault and not that the handbrake failed cause it should of been recalled in march 2008 i only bought the car in june this year and new nothing about a recall now i have had all my no clamis taken off me and £250 excess to pay plus my car has been in the vauxhall garage for 18 days getting fixed and i was only allowed the courtesey car for 14 days so i had to pay extra for that which i dont think is fair as no of this is my fault im now going to go to trading standards what do you think ??? any advice would be great ….lisa

Katie Brooks August 4, 2009 at 6:19 pm

Hi Lisa,
And to anyone else with a handbrake problem.

I have contacted Trading Standards (consumer direct) who state:

Unless the car has it’s Vauxhall warranty (eg the first three years) then the road you have to go down to get the fault repaired and the damage made good is with the finance company, You need to write to your finance company and state the under the sale of goods act 1973 the vehicle is not fit for it’s purpose and that they are required by law to mend this fault.
I hope this helps you; I’m waiting to hear at the moment I will let you all know how it goes.
If your car is under warranty by Vauxhall (the first 3 years) then Vauxhall is responsible for the repairs.

Pauline Anderson September 19, 2009 at 10:58 am

Hi Virginia
Vauxhall, Luton, have repaired the damage done by the handbrake failure to my astra twin top. I thanked them, and they denied fixing it. Thought your solicitor wuld be interested. Vauxhall also stated that their stance on the handbrake remains the same. Which coourt are you in, would like to come and give you some support.

Pauline Anderson September 19, 2009 at 10:59 am

To everybody
Trading standards suggested to me that we pool our complaints and take legal action as a ‘team’. It would mean one case, but would atract great deal of publicity. Wonder if Vauxhall buyers will have these probs in Germany!

Mr Butterscotch September 24, 2009 at 7:33 pm

181 comments can’t all be wrong…

Virginia Miller September 30, 2009 at 2:47 pm

I am taking Vauxhall to court tomorrow in Manchester as 2 yrs ago my vectra rolled away with the handbrake still on ! and i live on a hill 1
Sheilas wheels in house solicitior is excellent…..

watch this space…

Katie Brooks September 30, 2009 at 4:45 pm

Good luck for tomorrow, I can’t wait to hear the judge make vauxhall accountable for this dangrous problem. I’m still fighting and won’t be giving up. Please keep us updated on how it goes tomorrow.

Mr Butterscotch October 1, 2009 at 3:45 pm

Virginia, how did you get on?

Thanks

Pauline Anderson October 1, 2009 at 6:18 pm

To all Vauxhall complainants
I have contacted the Department for Business, Innovation and skills as well as the Consumer & Competition Policy Team at central government. I have complained bitterly that trading standards don’t seem to have power or inclination to address the problems with Vauxhall cars. I have refuted that this applies to ‘individuals’ and ’suggested’ that there be policy changes to remove discriminatory practice that allows car manufacturers and dealers to avoid being held responsible for appalling customer service and faulty cars. Email matthew.rogers@bis.gsi.gov.uk and tell him how you have been treated and confirm that we are large in number. Policy can be changed, provided you are prepared o make a stand, send an email and not give in to apathy.
Virginia, I hope that your case was successful today.

Katie Brooks October 1, 2009 at 8:04 pm

Hi Pauline,

Wow this is a great step foward and I will be sending an email first thing tomorrow morning when I am feeling refreshed, thank you for advising us all and providing this email address.

Katie

Nicci October 5, 2009 at 6:28 pm

I have a 08 corsa sxi and the same thing has happened to me at the weekend. i park up on a 40% gradient and applied the handbrake. walk along to the church and waited outside fro 10 mins only to see the car roll down the hill and over into the wall then into another car.

Pauline Anderson October 6, 2009 at 2:51 pm

Hi Nicci
Contact dealership, Martin Ryder, at VOSA, watchdog and trading standards. Also, email matthew Rogers, see previous post. We need to continue complaining cos Vauxhall are dismissing prob with hand brake, and if we keep quiet they will get away with it. My strategy…complain to anyone who will listen and if they don’t listen complain to someone else and include a complaint against hose who aint listening. Stay strong!

Dave Morgan October 22, 2009 at 8:26 am

Interesting to see all these Corsa handbrake issues. It’s just happened to mine for a THIRD time.
First time on the drive – luckily the car rolled across the drive opposite and didn’t damage anything. You just assume it was you!
Second time in a car park with my son inside – I was walking towards my car when I heard a ‘pop’ and the car started to roll backwards. I jumped in and applied the brake, again no damage to anything.
Third time, on the drive, was this morning when neighbours reported that my car was parked across the road, and I mean across the road not opposite! It ‘U’d round, mounted the kerb and fortunately hit a post of a fence damaging just the car. NOT HAPPY!
What’s more worrying is that I only had it serviced a couple of weeks ago and having reported the problem and seemingly having it fixed thought I no longer needed to put a brick behind a wheel! Our drive is barely a slope but I cannot get out the car without applying the handbrake as it will slip quietly backwards.

Katie Brooks October 22, 2009 at 4:55 pm

Hi Dave,

I would recommend always leaving it in gear, even if its on a flat service, this way your covered when Vauxhall say did you leave it in gear as the hand manual instructs……. I know it doesn’t help the damage you have just had done, that is now a battle with Vauxhall, your finiance company and VOSA to stop this happening to others. Also go after the people who had repaired the handbrake, at the moment they are at fault.
Good luck

Katie Brooks October 22, 2009 at 4:59 pm

Hi ya Pauline,

I have wrote an email to Matthew Rogers but as yet I have not had a response. I was wondering if you have heard anything?

Katie

Pauline Anderson October 22, 2009 at 5:43 pm

Hi Katie
Have had a reply from the senior policy advisor, Consumer, competition and policy dept. He says they can’t intervene on individual cases. I keep telling them it’s not just me, but apathy seems rife. What’s the point in whinging on this site and not taking the matter further! Email address: farzana.jumma@bis.gov.uk This is who Matthew will forward your email to, so do it direct. Patience i needed. I have stated that I think it is wrong that cars with obvious safety issues are not dealt with by trading standards. What exactly do they do to justify their existence?!

Katie Brooks October 23, 2009 at 9:55 am

Hi Pauline,

I couldn’t agree more, I think Trading Standards are a waste of time and are by not raising any action against Vauxhall they are allowing them to build these death traps.
I have just sent off the information pack to go with my complaint for the finance company to investigate, I waiting for the response, “I’m sorry Miss Brooks there is nothing we can do as were not at fault” It’s all crap.

ron matthews October 25, 2009 at 5:33 pm

anyone help with advise regarding my handbreak releasing on my 06 astra, have spoke to customer care who trold me to take it into my local dealership, they in turn kept the car all day, then said they could not find any fault with the handbreak, yet it still realeases when my car is parked, when i informed them I was aware of problems with other astra`s they denied any problem, up to now my car has rolled into another car and down the road, yet they don`t want to know.

Graeme Park October 26, 2009 at 9:27 pm

I bought a Corsa 58 Plate October 2008. The Car was left parked on a gradient with handbrake firmly applied in a shopping car park around June 2009. Approx 30 minutes after being parked the handbrake released and car rolled down and caused over £8000 worth of damage to 3 cars. Luckly nobody was killed or injured. I have been driving Vauxhall cars since 1985 and have always applied the handbrake exactly the same way. Vauxhall Customer service took up the case then dropped it as soon as an engineer reported to them that there was no fault with the handbrake. I have now sold the car as I cannot continue to drive a car where there is obviously a serious defect. Vauxhall handling of my complaint was shocking, and I will never purchase any other vauxhall cars, and I will advise friends and family to do the same. Reading between the lines , they know there is a problem and think they can get away with it by saying dont press the button when applying brake and park in gear. I will continue to raise the Issue, although I no longer drive vauxhall, as I feel so strongly about a company who are hiding a serious defect from their customers.

caroline October 26, 2009 at 9:38 pm

Hi all, I experienced the problem of the clearly faulty handbrake only tonight. Parked the car up on the drive, with the handbrake on as otherwise the car would have rolled with me in it. No less than 10 mins later, looked out the window to see the car had rolled back, across the road and hit the corner of my neighbours house. When my dad went to move the car, the handbrake had disengaged. So far ive let the insurance company know who are sending someone from a garage tomorrow to estimate the damage.
Would anyone have any suggestions on where to go from now on regarding the damage, the dealership who told me to go through the insurance, and who else to contact.

caroline October 26, 2009 at 9:38 pm

My car is a 58 corsa that ive had for just 3 weeks.

Graeme Park October 26, 2009 at 10:44 pm

Caroline

Raise a complaint with Vauxhall Direct. Also Report it to VOSA. Also report to Watchdog. Although you will probably be told there is not enough evidence to force Vauxhall to deal with the problem. I no longer drive a Vauxhall after my experience, but have again sent a complaint to Vauxhall to try and get them to admit there is a serious problem out there. At the end of the day my handbrake failure caused £10000 worth of damage to 4 cars.

Good Luck

Pauline Anderson October 29, 2009 at 1:01 pm

To ALL complainers on this forum
Email, see my above post, consumer, competition and policy department. I decided to go right to the top. Polilcy needs changing because it is not protecting ALL consumers, it is therefore discriminatory and illegal. They need loads to contact them, or they will say that they can’t become involved in individual cases.

matthew October 30, 2009 at 11:24 am

Hi all vauxhall sufferers MY problems are solved
solved by vauxhall NO
solved by vosa NO
solved by my main dealer NO
solved by watchdog NO
solved by selling my VAUXHALL JUNK and replacing it with a foriegn car WHEN the hand brake is applied the car is safe What a novel idea
matthew

Pauline Anderson October 31, 2009 at 12:31 pm

Hi Matthew
Hope you still complain to consumer, competition and policy (see above). Vauxhall aint gonna be brought to justice till everyone lets rip to the right folk.

Sue October 31, 2009 at 9:07 pm

Hi,

I left my 08 plate vauxhall astra twintop on a slight slope in a car park today and a number of witnesses had seen the car stationary for an hour. However, shortly after a policeman turned up to say that a car had been abandoned on the opposite side of the main road and had crashed into church railings with the hand brake OFF! But if i had left the car like this is the 1st place it would have rolled back immediately.

What route do I go on to get Vauxhall to take responsibility for an apparent faulty handbrake as this is going to cost thousands of pounds for a fault that isn’t mine?

Paul November 2, 2009 at 1:41 pm

Does anyone know how Virginia got on with her court case last month ? There was also a courtcase in Nottinghamshire last month. See Which? Magazine.

Pauline Anderson November 3, 2009 at 10:03 pm

Hi Paul
Not heard anything abut Manchester court case. What happened in Notts?

Sharon Murtagh November 3, 2009 at 10:43 pm

I have had a handbrake failure on a new insignia sports tourer. It has a manual handbrake which on the next batch they have replaced with electric handbrakes. I parked, handbrake on and 10mins later rolled down drive and hit house. Same answer from Vauxhall ‘it wasn’t parked in gear so they aren’t responsible’. I have emailed Watchdog today.

Paul November 4, 2009 at 10:57 am

Hi Pauline,

A guy was injured as his hired Signum rolled back on him. His court case was last week, but not heard anything. The article is in Which?

andy murphy November 25, 2009 at 11:59 am

ive just bought a corsa life on 59 plate! and the next day after i came home with the car it rolled into my house! i have on cctv that 4 mins after i get out the car it rolls straight into the house will that help my case?

Hussain November 28, 2009 at 6:08 pm

I parked my astra 2005 plate hatchback on my road, I definetly put my hadbrake up. After i went insinde my house, 2 minutes later a knock on the door from the neighbour and was told my car was rolling down and hit a parked car i am very angry with this matter espiecially where i will be liable for the costs of the repairs of the vehicles. I dont know what to do because this is not my fault but a problem with the handbrake is very common. This is something the manafacture will not take responsibility of.

g harrison December 10, 2009 at 1:43 pm

had my corasa d 2 weeks parked out side and the car had rolled down the road into a wall been to delership and said about the hand brake a
had come off on it’s own had a look at it said nothing was wrong with it it has happen 4 time now nothing done about it

Sandra Warren December 11, 2009 at 4:43 pm

I have a vauxhall insignia SE with electronic parking. A few days ago the clutch pedal did not full raise and I had to release it manual. There was then a terrible burning smell. I got it into the garage the same day and they are saying the clutch is completely burned out and trying to claim it is driver error from riding the clutch. Why the heck would you ride the clutch if you just have to press a button to apply the brake. I have been driving for over 20 years and never had a clutch problem. Can anyone advise!

Sue Hilton December 11, 2009 at 10:07 pm

My car has been checked over by Vauxhall this week due to my car rolling down a hill after being stationary for 45 mins. Vauxhall have stated there is nothing wrong with the car. Another Vauxhall car with no fault.

Sue Hilton December 12, 2009 at 11:43 am

Hi Sandra

I had the same problem with the burning smell. Week later my rolled and crashed into church railings.
Can anybody advise on what step to take next .
Iam not going to let Vauxhall get away with this.

Sandra Warren December 14, 2009 at 10:13 am

current situation: after having to chase the garage, they are not even getting the parts in until 22nd December. They are insistant it is driver error still and are asking for £990 to undertake the repair. I would say that it would be almost impossible to cause such damage in 4 months from new! I drove a ford for 11 years and a toyota for 3 years without the hint of a clutch problem.

Jim Allen December 18, 2009 at 11:53 am

I bought a new 59 reg 1.8 manual Insignia and after a few days I too noticed a similar problem as Sandra Warren; when you use clutch control on an uphill ramp, the clutch or something to do with the transmission system causes something to smoke up, I’ve been driving manuals since 1983, its been left at the dealers and they don’t have a clue what to do? I wish I’d bought a VW or Honda now.

Jim Allen December 21, 2009 at 2:30 pm

An update, now the dealership want £500 to open up the gearbox to see what the problem is after 2 of their staff; the sales rep and test drive mechanic admitted that their was a pungent gas emmitting from the transmission system. If the car s under warranty then their shouldnt be any cost to the customer, it seems that they are only interested in money and their warranty is absolutely fake. DON’T BUY A VAUXHALL

Pauline Anderson December 21, 2009 at 3:40 pm

Hi Jim
Contact trading standards and the policy committee, contact details above.
Pauline

Sandra Warren December 23, 2009 at 4:52 pm

Update – Once they were threatened with an independent assessor, they agreed to do the work without further question. However, the parts were due yesterday and I was told today that they will now not be dispatched until 7th January from Germany! All told I am likely to be without my car for a month with still no final completion date.

David Dixon December 30, 2009 at 1:30 pm

I purchase a brand new Vauxhall Insignia from Bristol Street Motors in Newcastle and collected it on 16 October. Five weeks later, on 20 Nov, parked it on a hill, handbrake engaged and in gear and when I returned to it, it hand rolled down the hill, over a metal bollard and through a brick wall. Fortunately, a police patrol van was also passing and checked the handbrake – it was still on! I contacted Bristol Street on 5th December and have only just received a reply today. Needless to say, they are denying any kind of fault and say their ‘technical department’ “state categorically there is no issue with handbrake failure that they are aware of on Insignia” but want to carry out an investigation!! Unfortunately, it looks like another insurance company are going to have to foot the bill for Vauxhalls faults and denial of a problem.

Mr Butterscotch January 3, 2010 at 7:33 pm

Hi David,

It sounds very fortunate that no-one was hurt during your car rolling away. Lucky that the police were there too and could verify your claim that the handbrake was on. I’m not aware of a recall or major issue with Insignias (and I don’t know whether they use the same handbrake as the rest of the Vauxhall range) but it does sound as though your car had handbrake failure!

Jim Allen January 3, 2010 at 7:41 pm

I’m going to do the same thing tomorrow morning and tell them I’m going to ask an independant assessor to examine the fault and see what they say. Vauxhall seemed to have sided with their dealers and treat their customers as dillusional

kim howard January 21, 2010 at 9:52 pm

I left my 06 vectra parked on a slight slope and it want till 20 miutes later that it rolled back on to another car i have it all on cctv and witnesses to say my handbrake was on and now i have a bill for nearly £500 to fix the other ladys car and i my own car to sort out i have rang vauxhall and they said it as not been in for its reccall i have only had the car since november and i had no idea till today that it had a recall on the car dose any one know if i would be able to get the cars fixed by vauxhall and not have to pay fo it as i was not at fault the handbrake was.

Barbara Reynolds February 4, 2010 at 3:48 pm

My brand new Corsa Life rolled away as I opened the door, dragging me with it and leaving me in an unceremonious heap in the gutter over the road, 95 miles on the clock. I was quite hurt, am disabled anyway, it would seem this has never happened before!! So pleased I have been reading all the above. My car bumped my neighbours car 3 spaces up and veered of onto the grass. Am still shaken 2 weeks later. Have informed my dealership and they are looking into it for me as I told them to Google it and they will come back to me.
Damage minimal fortunately but only to the car and not me.

Pauline Anderson February 5, 2010 at 1:23 am

Hi Barbara
I wish you a speedy recovery. Please, please, contact VOSA (Martin Ryder specifically), address further up these posts. According to him there is nothing wrong with the hand brake, even though he didn’t have it checked! And these are the guys responsible for ensuring safety on the roads! Do persist with this, it’s easy to get fed up and give up, but you push them as far as you can, and get your local disability centre to push on your behalf. Bestof luck.

brian b February 10, 2010 at 11:40 am

Hi,
I bought corsa sxi 1.2 twinport 06 reg in november 09,
last night i was visiting a friend for a hour parking on an incline with handbrake fully engaged, when returning the
car had rolled backwards down the hill ,across a mainroad
and ended up smashing into a wall , knocking down a gate
to a residential old peoples home . The police was called,so they witnessed the handbrake being engaged,as
a result it is a insurance claim, and i would think looking at
the damage caused it will be a write off. Any advice please.

Christine Robertson February 11, 2010 at 6:25 pm

Hi

It’s been very encouraging but also quite depressing reading the above posts. In Jan 10, I took my ‘55′ Corsa D Sxi 1.2 to Stevens Vauxhall Crawley where I bought it because I was experiencing some roll back even though the handbreak was on. The handbreak was ‘checked’ but on Saturday 7th February 2010 I parked the car outside where I live (on a slight incline) with the handbreak on but not in gear and the car rolled back. As the door was open it’s been damaged – estimated repair cost £1700+ pounds.

I went to see the manager at the branch where I bought the car and told him the situation and he said he would get the people at the Horsham branch to re-test the handbreak but I have heard nothing from them.

Frustration doesn’t cover how I feel – I’m having to hire a car which is an expense I really don’t need so soon after Christmas…. and I think either way it’s going to be an insurance job with a loss of 4 years no claims for something that was not my fault: – (

Pauline Anderson February 13, 2010 at 12:45 pm

I would advise all of you to contact the managing director at Vauxhall, Luton. Chances are it will be passed to executive customer service manager. In my casse, Rosie Salter. They are getting frustrated with me (now they know how we feel!). The damage to my car has been fixed, I refused to go thru insurance. Contact nartin ryder at VOSA, and Watchdog and write to policy committee, all details are higher up in these posts. I believe that a policy change is required to ensure that safety is paramount. Toyota are in the news, time to maybe highlight that Vauxhall have still not competently addressed xomplaints to them about the safety of their vehicles. The policy committee are involved after Gordon Brown forwarded my correspondence to them regarding the discriminatory practice of trading standards who can’t take on our cases cos value exceeds £5,000. Perseverance will win in the end, and the more of us who persevere the better.

Quentin Peegloss February 16, 2010 at 12:19 am

Please you are all making me laugh, a 2006 car is now FOUR years old and the handbrake needs to work 100% and this can be done by making sure your handbrake cables etc are in very good condition yet many car owners think of the once a year MOT and never give a thought about proper maintenance of there car.
Will you complain if you had a TV set and after four years it refused to work ? will you phone the manufacturer to complain? did you take the extended insurance ?. thought not so the same thing applies with cars you need to MAINTAIN THEM,
If i had my way ALL cars will have an MOT after 2 years and not the current 3 years as this just makes owners complacent and think “my car has a 3 year warranty so i will thrash it to death”, think again as the manufactures warranty is the 1st year for everything on the car the second and third year warranty are called dealer warranty’s and no one really knows what is and what is not coved by such warranty’s.
many claim for handbrake faults due to forgetting to put the handbrake on properly so try and Wiesel out of paying someone the damage they have done by being a Pratt.
Take care and please remember to put your handbrake on as you know if you lie about it and that will make you a Pratt and deserve your licence to be revoked for ever and be given a bike to peddle.

John Tempest February 16, 2010 at 9:58 am

I take it mr Peegloss works for vauxhall???????
I have given up chasing them on my cars issue’s, its a pure waste of time and energy, my car is now just over three years old and is basically worth nothing despite me paying almost 20K for it, the twin top has been hammered by the press and on sites like this so I have chosen to leave it parked in the garage until the spring and try and sell it then, I will never buy another vauxhall and really hoped they would have gone bump in the credit crunch, I can’t even think about the car with out my stomach going over, I work in Singapore so only need it for a couple of weeks every few months, next time I go home it will be better weather and I can use my motorcycle, My ex wife did pursue vauxhall and had her 07 corsa design replaced free of charge with an 08 astra club so if you keep on at them you do get somewhere,
good luck to all that are chasing them, I just run out of energy,
And as for mrs Peegloss (excuse my french) Your a dick plain and simple and may the flees of a thousand camels infest your underpants

Lisa Booth February 16, 2010 at 12:55 pm

Mr Peegloss, my 2008 Vauxhall Corsa was 4 days old when it ran down my drive (explain how that could have been due to non-maintainance of the handbrake). It did not cause damage to anybodt else’s property so I have no advantages in lying to get out of losing my no claims bonus…. As for not putting the handbrake on properly, it would be a physical impossibility to exit my car on my drive without the handbrake engaged, it would roll away before I got out of the car itself. It’s also strange that after parking on said drive for 10 years in my previous cars without incident that I should suddenly lose the ability to apply my handbrake.

Paul February 16, 2010 at 1:13 pm

I think Mr Gloosy Pee might just be a wind up. For all you guys that have been messed around, I am taking them to court. Our engineers stripped the handbrake out and found it to be faulty. We should be in court in the next few months. Our case was almost fatal.

Mark February 16, 2010 at 8:47 pm

Mr Peegloss, i’m not going to be surprised if thats not your real name but hey no harm done. The time of your post may suggest a few things. I suggest you stick to what you do as a day job.Whatever that may be, cleaning the streets or defining political policy, to be honest after reading your post I don’t care. The problems with these cars and their handbrakes are common knowlegde many have had to take the handbrakes off to move the cars. Given my experience I now leave my car in gear. My car was also on a down sloping drive and everytime since I’ve tried to get the car to stay still without the handbrake being engaged. 100 times plus never stayed still. add that all to the fact that the car was stationary for well over an hour before it rolled. Must have ben MAGIC !!! I’ll avoid flaming etc but i’d suggest you stay away from your pc after a long night.. Hope everyone else is moving their cases forward well.

Jim Allen February 16, 2010 at 9:05 pm

Its not uncommon these days for large companies to deploy an internet jerk-bot to try and make out that thousands of customers who have been shafted by Vauxhall seem to have some kind of self-induced hallucinogenic disorder, its not dissimilar to what the Chinese government try to do with their internet population by trying to suppress dissent or if they try to voice fair opinion, if anything this Ivor ‘got a job at vauxhall’ Peegloss will strengthen the resolve of those people who have mistreated by Vauxhall, and I urge all those who have been mistreated by Vauxhall to make sure they contact VOSA recalls http://www.vosa.gov.uk/vosa/apps/recalls/default.asp and the relevant agencies listed above as a matter of urgency

Pauline Anderson February 16, 2010 at 11:03 pm

I agree wholeheartedly with the non-fan club comments. I also urge you all to write to your MP’s, as I did, and when that did no good I contacted Gordon Brown. Suggest you all do the same. VOSA are responsible for the safety of vehicles on the roads, if you don’t tell them, they won’t know. They can’t ignore us forever. Perseverence will win. Try the policy committee too, that’s who Gordon Brown instructed to deal with it, on the basis that trading standards are not empowered to deal with Vauxhall cos of the value of the vehicles (alleged value in respect of what we all paid for them).

geraint parry February 24, 2010 at 8:35 pm

Have a corsa 1.3 cdti ecoflex with 22,000 ,14months old . Moving off on a hill in first gear it started juddering it was a clutch fault …need a new clutch and flywheel cost £1090. GM are denying a fault and are calling it driver abuse. Last corsa had 89,000 miles never needed a clutch .

Lee Kowalkowski March 8, 2010 at 1:34 pm

LOL@Quentin. The problem is not applying the handbrake incorrectly. How do I know? I’ve had a 52 Corsa from new, I leave parked in gear so nothing bad has ever happened, but the handbrake has always been poor. Countless times whilst driving the handbrake just doesn’t hold the car. I find if I press the brake pedal hard whilst applying the hand brake it’s better, but even this doesn’t work on steeper roads (or drives).

I mentioned it to the dealer on its very first service, they ‘cleaned the brakes’ and the handbrake was satisfactory but soon deteriorated. I think the handbrake has been on every MOT test report its had, where it’s been either cleaned or adjusted to get a pass – and soon deteriorated. And the MOT tester doesn’t allow my ‘apply the footbrake whilst applying the handbrake’ defense, he wants my handbrake to simply hold the car without workarounds.

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