The services currently provided by the Driving Standards Agency (DSA) and the Vehicle Operator Services Agency (VOSA) will be brought together into a single agency. Services will be delivered from 2014 by a single agency.
Stephen Hammond said:
“We need to make sure that we continue to keep pace with customers’ needs and deliver services in a way which is both convenient and cost effective. These changes will put customers at the heart of the services they rely on and allow for a more coherent approach to service delivery. By bringing testing and standards services into a single organisation we will make life easier for customers and potentially reduce the fees we charge. Staff at the DSA and VOSA do a great job in delivering for customers every day and we will work closely with them to support them through these changes.”
This announcement follows the consultation on the motoring services strategy which ran from 13 December 2012 to 7 March 2013.
What do you think of this change? Good or bad for the motorist?
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